Credit Controller; Finance
Listed on 2026-07-09
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Finance & Banking
Accounts Receivable/ Collections, Financial Analyst, Bookkeeper/ Accounting Clerk, Financial Reporting -
Accounting
Accounts Receivable/ Collections, Financial Analyst, Bookkeeper/ Accounting Clerk, Financial Reporting
About the role
The Credit Controller will work as part of a capable and experienced team who will take responsibility for the collection of debt for a specific portfolio of Local Authority, ICB and Private Client accounts. A mix of skills and approaches will be required in credit control, recognising the differing nature of collecting from a local authority, the NHS and a private client.
The credit control team is required to work closely with the Invoicing Team to ensure that issues with customer accounts are dealt with promptly and in a consistent manner. The team is charged with providing a professional, responsive and efficient service to the wider Finance Team and Operations.
- Communicate directly with Local Authorities, NHS, private clients and their relativesor nominated representatives, via letter, email and telephone, to proactively resolve issues to collect current and historic balances.
- Process credit notes and associated amended invoices, supported by authorised
Credit Note requests. - Work closely with colleagues in Operations and the Invoicing Team to resolve queries relating to outstanding Invoices or Contracts to facilitate debt collection.
- Reconcile sales ledger accounts for all accounts within own portfolio.
- Monitor unallocated cash within own portfolio to ensure receipts are allocated timely.
- Set up and maintain Direct Debit Mandates for private clients within own portfolio.
- Process Card payments for private clients.
- Report regularly to the Operational Managers and Directors on key account issues.
- Achieve KPIs aimed at maximising cash collection and minimising old debts andwrite offs.
- Escalate promptly any issues to Line Manager as they arise and monitor all issues toensure that they are resolved quickly and efficiently.
- Assist in annual Audits, providing the necessary evidence as requested by ourexternal Auditors
- GCSES (or equivalent), including English and Maths
- A Levels (or equivalent)
- Previous credit control experience, minimum of 3 years
- Ability to communicate effectively with all levels
- Excellent account reconciliation skills
- Intermediate Excel skills, including Pivot Tables and Lookups
- Experience with Accountancy software
- Work collaboratively with others, sharing ideas and information, to build effective andcredible relationships both internally and externally
- Excellent communication skills, spoken and written
- Conscientious with high attention to detail
- AAT or working towards
- Experience with in Social Care credit control / finance
- Net Suite experience
- Experience using a Time Management & Billing system
- Familiarity with Google
We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you’re from. Where individuality is a source of confidence, because difference makes the world a better place.
People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.
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