Tenancy Relations Officer

Basis Full time

Job profile for Tenancy Relations Officer

Hybrid - Home/Office 25/09/2026

The job requirements are detailed below. Further information can be found in the link in the Job Details section below.

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Salary £29,943 - £36,738 per annum Contractual hours 37 Basis Full time Date posted 10/09/2026 Job reference COLREQ
01700

Contract type:Permanent

Working hours:37 hours per week

We have a new vision to modernise our Private Sector Housing service and create a strong tenancy relations and enforcement function that protects tenants' rights, supports good landlords and improves standards across the private rented sector.

Colchester is Britain's First City, and Britain's Newest City. A wealth of heritage buildings, coastline and Constable countryside surrounds a modern City that is rapidly changing to match our thriving population growth.

Our Private Sector Housing service will be at the heart of improving standards in the private rented sector, protecting tenants' rights and working with residents, landlords, letting agents and partner agencies to support safe, secure and well-managed homes. Good quality services will create a better tomorrow for future generations, a challenge that will need forward-thinking and innovation in continuing the delivery of our aspirations.

There is an opportunity to develop your career in a rewarding tenancy relations and private sector housing enforcement environment, gaining diverse and interesting experience while making a real difference to residents' lives. You would join a friendly but hardworking team who strive for continual improvement and high-quality outcomes for tenants, landlords and communities.

Our team are empowered, dedicated, constructive, open and honest, actively listen, learn from one another and act as individual leaders. This positive team culture embraces proactive, collaborative and solution-focused approaches that are fundamental to the successful future of everything we do. If you value these behaviours too, we would love to hear from you.

From the start, you will work with autonomy and accountability to investigate unlawful eviction, landlord harassment, discrimination, tenancy breaches and other private rented sector enforcement matters. You will gather evidence, interview relevant parties, prepare case files, notices, witness statements and reports, and make proportionate recommendations for enforcement action, civil penalties, prosecution, rent repayment orders or other legal remedies.

You may also support warrant or court authorisation applications, working with legal services, courts and partner agencies. You will bring sound knowledge of landlord and tenant issues, evidence-led investigation, safeguarding, homelessness prevention and relevant legislation, including the Protection from Eviction Act 1977, Renters' Rights Act 2025, Housing Act 2004 and Housing Act 1988.

Contact will include residents, tenants, landlords, letting agents, managing agents, legal representatives, partner agencies, internal housing teams, homelessness services, environmental health colleagues, community safety, the courts, police and other enforcement bodies.

You will provide clear advice and support to residents, including those who are homeless, threatened with homelessness, or at risk of illegal eviction or harassment, helping them understand their rights and options. You will work with tenants,…