Senior Care and Support Assistant

St Helena Care & Support is proud to be part of the St Helena Hospice family. We provide kind, professional care to people in the comfort of their own homes, helping them live as independently and happily as possible.

And because we’re part of a charity, any surplus we make goes straight back into St Helena Hospice. That means every visit, every helping hand, enables us to continue offering specialist care and support to local people and families when they need it most.

You will provide domiciliary care and support to people living in their own homes.

• Be kind, caring and responsive to the needs of the people we support, providing high‑quality, safe, and effective care.
• Deliver regulated, personalised care and support to people in their own homes to enable independence and enhance wellbeing.
• Provide rapid‑response community care that allows patients to be safely discharged from hospital or prevents admission into hospital.
• Lead a team of care & support assistants, providing one‑to‑one supervision, training, and guidance.
• Be a good listener and carry out customer assessments in people’s own homes.

St Helena Care & Support Services is dedicated to providing compassionate and dignified end‑of‑life care through our domiciliary services. We understand the unique needs of individuals facing the end of their life journey and strive to enhance their quality of life, ensuring comfort and support for both the individual and their families during this challenging time.

• Provide domiciliary care and support services to people living in their own home.
• Provide caring and dignified personal care as described in individual care and support plans.
• Ensure that people are safe and adhere to customer and personal risk assessments.
• Assist people with intimate personal care, dressing, undressing, oral health care.
• Apply reablement principles, encouraging people to do as much for themselves as possible where appropriate.
• Provide supervision to a team of care and support assistants.
• Complete customer assessments, personalised care and support plans to ensure safe and effective care is provided.
• Provide sensitive care and support to people who are at the end of their life.
• Support people to mobilise using hoists, slide sheets and other aids.
• Support people to manage their medication.
• Undertake light household tasks, changing beds, putting on the washing.
• Support with hydration and nutritional needs, preparation of meals.
• Maintain high standards, use PPE as directed, adhering to infection prevention guidance.
• Ensure that all people are treated as individuals, respect differences and do not discriminate.
• Adhere to care plans, risk assessments and provide accurate notes.
• Embrace technology and use Electronic Home Care monitoring system.
• Communicate significant changes to a person's condition to the office.
• Attend and participate in practical face‑to‑face training and e‑learning as directed.
• Act in a professional manner, promoting a positive profile within the local community.

• Valid driver’s licence and access to own vehicle.
• Care Certificate.
• NVQ Level 3 (willing to undertake).
• You will need to be over the age of 18, have a full UK driving licence and access to a vehicle and the right to work in the UK.
• A great personality and good values are the most important attributes to deliver great care.

• Flexible and approachable.
• Kind and caring.
• Willing to make a difference.

• Ability to write clear records and customer notes.
• Ability to read and understand policies and procedures.
• Ability to listen and respond to people's needs.

• Experience of providing personal care.
• Experience of working in a CQC regulated environment.
• Experience of working in a domiciliary setting.
• Experience of staff supervision.
• Experience of carrying out assessments, reviews and care planning.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.