Receptionist​/Care Navigator

Job Summary

Ambrose Avenue Group Practice has the opportunity for a part‑time enthusiastic and proactive receptionist to join our team working between 20‑24 hours a week. We can be flexible on days as long as it meets the business need, which is between 07:45 and 18:30. The receptionist plays a pivotal role in the experience of patients at our practice, helping them access the right services and dealing with their queries face‑to‑face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member.
• Accepting and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Oversight of Anima, the newly implemented online appointment tool.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

Ambrose Avenue Group practice are a friendly and welcoming GP practice with 14,500 patients across two locations in Colchester:
Ambrose Avenue and Tollgate.

• A permanent employment contract.
• Membership in the NHS pension scheme.
• Support for your personal and professional development.
• Excellent training and development opportunities.
• 25 days of annual leave, along with eight bank holidays (pro‑rata); this increases with your continuous years of service in the NHS. This generous leave policy promotes a healthy work‑life balance.
• Bike rack available.
• Shower facilities.
• Convenient access to the A12, with routes to London and Ipswich.

Date posted: 09 January 2026

Pay scheme: Depending on experience

Contract: Permanent

Working pattern: Part‑time

Reference number: 29229-1

Job locations: 76 Ambrose Avenue, Colchester, Essex, CO3 4LN

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.

• Previous medical or healthcare receptionist experience is desirable.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name: Primary Care Careers

Address: 76 Ambrose Avenue, Colchester, Essex, CO3 4LN

Employer's website: https:// (Opens in a new tab)