IT Support Technician

Overview

This is a broad and hands‑on IT role supporting multiple businesses within a growing Group environment. You will be joining a friendly, collaborative team and will play a key role in delivering day‑to‑day technical support, resolving issues, preparing equipment, and ensuring colleagues can work effectively across all sites. If you enjoy variety and being the person who can help with “anything that plugs in”, this is the role for you.

Please note that this is based 5-days on site in Colchester.

• Provide 1st and 2nd line technical support across all Group companies
• Log, prioritise, troubleshoot and resolve IT support tickets, escalating where needed
• Support Microsoft 365, Windows OS and basic identity/user management
• Diagnose and resolve issues with PCs, laptops, mobile devices, printers and peripherals
• Assist with onboarding and offboarding, including account setup and device configuration
• Prepare, configure and roll out laptops, desktops and user equipment
• Maintain the Group IT asset register and supporting documentation
• Support meeting room equipment, office IT setups and general IT tasks
• Perform routine system checks, updates and general IT maintenance
• Work with the Group's Managed Service Provider for escalated issues

• Experience in a 1st or 2nd line IT support or service desk role
• Good working knowledge of Microsoft 365 and Windows operating systems
• Understanding of IT support principles, troubleshooting and ticket management
• Basic knowledge of Active Directory or Entra  administration
• Basic networking knowledge (e.g., DNS, DHCP, Wi‑Fi, VPN etc.)
• Comfortable supporting a wide range of hardware and general IT equipment
• Strong communication skills and the ability to assist users clearly and confidently
• A proactive, customer‑focused and team‑oriented approach
• Full UK driving licence (essential) for occasional site visits