IT Operations Engineer

IT Operations Engineer - Colchester

• First-line and remote support:
  Handle IT queries, resolve or elevate incidents, and document solutions.
• Asset management:
  Procure, track, and maintain company IT equipment.
• Identity and access:
  Manage accounts, permissions, and licences in line with policy.
• On-site support:
  Install/configure hardware, troubleshoot connectivity issues, and provide face-to-face technical help.
• Projects and improvements:
  Test and roll out new systems, automate workflows, and suggest service enhancements.
• Vendor coordination:
  Work with suppliers to resolve issues, manage orders, and obtain quotes.

• 2+ years in multi-site IT support.
• Strong Microsoft 365 administration (Exchange, Teams, SharePoint, One Drive).
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Proficiency in Windows, Android, and Apple platforms.
• Active Directory & Entra  experience.
• Endpoint and mobile device management (Intune, Endpoint Central).
• Strong problem-solving and communication skills.
• Driving licence essential.

If you are passionate about making a difference and want to be part of a family that values empathy, dedication, and professionalism, we would love to hear from you.