Legal Operations Delivery Manager

• That only works if the operation behind it is structured, scalable, and aligned with Claims

• You are responsible for making sure Legal delivery is ready, consistent, and scalable not reactive

• Ensuring the Legal function has the capacity, workflows, and structure to absorb growth
• Owning how Legal integrates with Claims not just in theory, but in day-to-day delivery
• Building processes that work under pressure, not just on paper
• Making sure service quality doesn’t drop as volumes increase
• You are the person who ensures that what MPL sells can be delivered properly

This is a delivery-first role. It will suit someone who:

• Thinks in systems, not tasks — you design how things work, not just react to issues
• Understands operational pressure — and builds processes that hold up under it
• Is comfortable with accountability — if delivery breaks, you own fixing it
• Uses data to drive decisions — not instinct or assumption
• Challenges constructively — especially where process, structure, or capacity isn’t good enough

You are here to build an operation that scales without falling apart

• Background in claims handling, legal operations, or delivery-focused roles
• Strong understanding of credit hire, personal injury, or litigation processes
• Proven experience in operational delivery, capacity planning, or process improvement
• Confidence working across multiple teams and challenging where needed
• Highly organised, structured, and comfortable with complexity

• Legal delivery is consistent, controlled, and scalable
• Growth in volume does not create chaos or service failure
• Legal and Claims operate as one joined-up function
• MI is actively used to improve performance, not just report it
• The operation is predictable, efficient, and resilient under pressure

• We combine Legal, Claims, and Technology to deliver better outcomes
• That only works if the operation behind it is
• This role is central to making that happen