Infor M3 ERP Support Manager

Salary: £60,000 - 95,000 per year

• Experience with Infor M3 Cloud Suite and strong functional troubleshooting skills
• Proven experience providing 1st, 2nd and 3rd line support for ERP or business-critical applications
• Experience in continual service improvement, process mapping and workflow improvement
• Ability to translate business requirements into functional outcomes, configuration changes or controlled enhancement requests
• Experience managing ERP change control, including impact assessment, testing, approval, deployment and rollback planning
• Experience handling integrations, supplier escalations and third-party support requests
• Experience supporting ERP improvement projects and contributing to an IT applications roadmap
• Line management or coaching experience, ideally supporting reporting or BI staff
• Strong communication, documentation and training skills
• Ability to work hybrid from our Colchester/Tiptree area location and commute reliably within the United Kingdom

• Provide expert 1st, 2nd and 3rd line support for Infor M3, including functional troubleshooting and user support
• Lead continual service improvement across ERP processes to improve efficiency, usability and data quality
• Map current business processes and design improved future-state workflows aligned to Infor M3 capability and good practice
• Translate business requirements into clear functional outcomes, configuration changes or controlled enhancement requests
• Own governance for ERP changes, including impact assessment, testing, approval, deployment and rollback planning
• Manage integrations, supplier escalations and third-party support requests relating to Infor M3 and connected applications
• Support the planning and delivery of ERP improvement projects and contribute to the wider IT applications roadmap
• Line manage, coach and support one BI and Reporting Analyst, ensuring reporting outputs align with business priorities
• Develop user confidence through guidance, documentation, training and supportive change adoption

• ERP
• Support
• Cloud
• Power BI

We are Wilkin & Sons, a unique family business that values and supports our people, with a strong culture of promoting from within as skills grow. This is a varied and influential hybrid role based in Tiptree, Essex, with occasional travel within the Essex area and a minimum of three days in the office each week. We offer a salary of £60,000-£95,000 per annum depending on experience, 25 days holiday plus bank holidays, free onsite parking, employee events and family days, an annual profit-based bonus, health and wellbeing benefits, staff discounts, and other company perks.

The role gives us the opportunity to shape how Infor M3 is used across our organisation, improve business-critical processes, and contribute to reporting, data quality and wider IT applications strategy.