Client Support Advisor

About the role

You will support the Client Partner team and our clients by becoming an expert on our core product – an Applicant Tracking System. The more you understand our system and product, the better you can service our clients, as you will be the first line of support for queries, issues, and potential candidate assistance. You must be comfortable navigating web-based systems, provide outstanding customer service, and manage workload triage in line with Service Level Agreements.

• Record and respond to all day‑to‑day client queries.
• Troubleshoot software systems to determine whether a query is a technical issue or user error.
• Effectively manage client communications within agreed SLAs.
• Develop expert knowledge of our core product.
• Test and verify developer fixes delivered via Agile.
• Liaise with key stakeholders to resolve client issues or challenges.
• Participate in the evolution of products.
• Complete client admin tasks such as updating contracts, forms, and compiling reporting requirements.

• Great verbal and written communication skills.
• Confidence, tact, and a professional manner.
• Strong organisational and time‑management skills that enable handling multiple deliverables within deadlines.
• An ability to retain perspective and maintain a calm manner.
• Excellent attention to detail and quality output.
• Highly competent computer skills, including MS Word, PowerPoint, Excel, and Outlook.
• The capacity to continue learning and developing knowledge of our product and the recruitment marketplace.