Solutions Analyst

Job Vacancy

We are seeking a proactive Solutions Analyst to join our Solutions and Innovation team, an opportunity for someone looking to move into a role focused on solutions and project delivery. This role offers an excellent opportunity to develop analytical, technical, and problem‑solving skills in a forward‑thinking legal environment. The successful candidate will support the implementation, maintenance, and enhancement of software solutions aimed at driving operational efficiency and client service excellence.

Please note this is an office based role in our Marks Tey, Colchester office where you will be required to attend Monday‑Friday.

• Analyse business processes to identify improvement opportunities.
• Assist in the testing, deployment, and maintenance of IT and legal technology solutions.
• Troubleshoot and resolve system issues, collaborating with IT teams and external vendors.
• Contribute to process automation and system integration initiatives.

• Gather, analyse, and interpret data to support business decision‑making.
• Maintain dashboards and generate reports using business intelligence tools (e.g., Qlik).
• Ensure data integrity and accuracy across key systems.

• Provide first‑line support for legal and business applications.
• Assist in creating user guides and delivering training sessions for staff.
• Support adoption of new and existing technology solutions through effective communication and training.

• Collaborate with IT teams and legal departments to implement new solutions.
• Assist in project planning, documentation, and implementation, contributing to continuous improvement efforts.
• Support workflow automation and integration projects to enhance operational efficiency.

• Degree in Business, Information Technology, or related field; or relevant work experience.
• Have experience working on projects as part of a cross‑functional team.
• Strong analytical and problem‑solving skills with attention to detail.
• Familiarity with reporting tools (Qlik), and legal technology platforms.
• Excellent communication skills – able to explain technical information to non‑technical users.
• Proactive, collaborative, and able to work independently when required.
• Knowledge of scripting or coding languages (Python, JavaScript, etc.) is an advantage.

• Experience with automation tools or workflow management systems.
• Exposure to legal technology platforms (e.g., document management, case management).
• Legal industry experience/knowledge.

• Problem‑Solving:
  Identify and resolve technical and business‑related issues efficiently.
• Attention to Detail:
  Ensure accuracy in analysis and troubleshooting.
• Communication:
  Convey complex concepts clearly to diverse audiences.
• Collaboration:
  
  Work effectively within cross‑functional teams.
• Adaptability:
  Learn and adapt to new technologies and processes with enthusiasm.

• Competitive salary
• A supportive, relaxed and flexible working environment
• 28 days annual leave, plus bank holidays
• Medicash cashback scheme after one year’s service
• Life Insurance
• Employee Assistance Programme (EAP)
• Physical and mental wellbeing support, including 24/7 virtual GP access
• Enhanced maternity and paternity pay
• Family-friendly policies and family events leave
• Company sick pay
• Cycle to Work scheme