ServiceNow Solution Architect
Job in
Colchester, Essex County, CO1, England, UK
Listed on 2026-07-21
Listing for:
Energy Jobline ZR
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Job Description
Role & Responsibilities- Design and deliver solutions that meet both business and technical requirements, working across teams and providing leadership within the delivery team.
- Translate business requirements into high-quality Service Now solutions.
- Act as a subject matter expert across the Service Now platform.
- Lead design sessions and contribute to sprint and project planning.
- Take ownership of technical requirements and components related to HAM & SAM build and implementation.
- Produce and maintain High-Level Design (HLD) documentation.
- Act as SME for Service Now Hardware Asset Management (HAM) and Software Asset Management (SAM), leading architectural decisions relating to asset lifecycle, compliance, and optimisation.
- Provide oversight of technical governance across the Service Now platform, enforcing coding standards and best practices.
- Contribute to platform health management, performance, and maintainability.
- Act as an escalation point for technical issues and development blockers; support technical triage of major incidents where required.
- Proactively identify, document, and log improvement opportunities for the business.
- Engage with business and technical stakeholders across the organisation, contributing to cross-team and architectural decision‑making.
- Support strong alignment between architecture, delivery, and operational teams.
- Expert proficiency in Service Now with demonstrated solution architecture experience.
- Strong hands‑on experience with HAM and SAM within Service Now.
- Proven ability to translate business requirements into scalable technical solutions.
- Experience defining and enforcing technical governance and standards.
- Strong documentation skills, including high‑level design artefacts.
- Proven leadership within agile delivery environments.
- Excellent communication and stakeholder management skills.
- Supporting or implementing Service Now Now Assist.
- Experience working within large, complex enterprise environments.
- Background in multi‑team or multi‑supplier delivery models.
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