IT Support Engineer

2nd Line Support Engineer | Colchester | £32,000-£35,000

Oscar Technology has partnered exclusively with a leading MSP near Colchester to recruit for a skilled 2nd Line Support Engineer to join their team.

Job Description

As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk and field services.

Responsibilities Include:

• Monitoring & dealing with issues raised in the logging system and directly through the phone.
• Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
• Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
• Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
• Assist with data retrieval, backup management - either onsite or cloud based.
• Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.

Essential Skills:

• Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
• Knowledge with virtualization technologies such as VMware and Hyper-V.
• Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, an...