Third Party Claims Handler

At MPL Claims, we’re passionate about making the claims process smoother, smarter, and more customer friendly.

We’re a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.

The Opportunity

We’re looking for a Third Party Claims Adjuster to join our fast-paced, high-performing team. In this role, you’ll focus on third-party intervention contacting claimants to offer our services and managing the claims process from start to finish. If you enjoy working in a dynamic environment where no two days are the same, this role is for you.

Key Responsibilities

• Contact third-party claimants via phone and email to explain and offer relevant services.
• Work to convert third-party claimants into using our intervention services.
• Use our bespoke claims management system to log information and manage claims efficiently.
• Collaborate with external partners (insurers, brokers, repairers, and vehicle suppliers) to ensure claims are processed smoothly.
• Monitor and manage service level agreements (SLAs) and key performance indicators (KPIs).
• Review invoices from authorised partners for accuracy and input them into the system for approval.

What We’re Looking For

• Previous experience in motor claims is desirable.
• Experience with high volume inbound & outbound calls.
• Strong multitasking skills and attention to detail.
• Confident communicator with professional written and verbal communication skills.
• Comfortable using Microsoft Office and learning bespoke systems.

Requirements:

• Full Time, Permanent,
• Office based, Colchester CO1 1TG