Project Manager, Operations Manager, Program ​/ Project Manager

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of:
Sales Performance;
Repair Optimization and Compliance;
Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

We are seeking a highly skilled and motivated Project Manager to join our team at MSXi, working closely with our esteemed client. The successful candidate will be responsible for overseeing project governance across operational scaling, ensuring day-to-day operational improvements, and coordinating product launches outside the UK. This role requires a proactive individual with strong project management competencies, experience in vehicle telematics, and a proven track record in customer retention.

The ideal candidate will have the ability to lead legislative discussions, coordinate a dedicated team, and drive subscriber growth through innovative telematics solutions.

Our client delivers a work‑ready suite of vehicles, products, and services for virtually every vocation, backed by technology and engineered for uptime. It is a true one‑stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with an ecosystem that includes Vehicles, Charging, Servicing, and Intelligence (Telematics/Data). This is an integral role in delivering new business models, experiences, and capabilities.

You will be part of a growing organization on a mission in the pursuit of 100% vehicle uptime.

• Project Governance:
  Own project governance across operational scaling, ensuring day‑to‑day operational improvements are on schedule.
• Documentation Coordination:
  Coordinate governance documentation, highlighting and structuring help needed and escalation asks.
• Product Launch Coordination:
  Lead and coordinate product launches outside the UK, including legislative discussions.
• Team
  
  Collaboration:
  
  Work as part of a team of approximately 6 dedicated heads to increase subscribers in our fleet network.
• Meeting Coordination:
  Coordinate robust weekly/bi‑weekly team meetings to ensure alignment and progress.
• Daily Operations Management:
  Oversee and maintain the daily operations process, ensuring efficient workflow and adherence to established procedures.
• Performance Monitoring & Reporting:
  Set up, measure, and align Key Performance Indicators (KPIs) for key process steps, and create regular reports on performance.
• Process Improvement & Documentation:
  Identify opportunities to improve existing processes and develop new processes to enhance efficiency and effectiveness.
• Technology & Tools Optimisation:
  Evaluate and recommend new technologies and tools to improve service efficiency and effectiveness.
• Customer Onboarding & Support:
  Support customer onboarding from an operations standpoint, ensuring a smooth and efficient transition.
• Quality Assurance & Case Management:
  Ensure all cases meet or exceed customer expectations and maintain accurate records to support seamless service operations.
• Customer Satisfaction:
  Collaborate with the Customer Success Manager to address client concerns promptly and maintain high levels of customer satisfaction.
• Stakeholder Communication:
  Liaise with key stakeholders within the wider organization to build strong relationships and ensure effective communication.

• Telematics Integration:
  Manage the integration of vehicle telematics systems to enhance service delivery and customer experience.
• Subscriber Growth:
  Develop and implement strategies to increase the number of subscribers, leveraging vehicle telematics and other innovative solutions.
• Operational Scaling:
  Ensure the operational infrastructure can support the scaling of the subscriber base, including process…