Branch Supervisor

Salary:

Competitive Salary + Bonus + Excellent Benefits

Branch Supervisor - Colchester (CO3 0LE
) – Plumb & Parts

So, who are we? We are Plumb & Parts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Branch Supervisor based in Colchester you’ll be responsible for:

• Assist the Branch Manager in overseeing daily branch operations, ensuring smooth and efficient service delivery.

• Supervise and support branch staff, providing guidance, training, and performance feedback.

• Ensure excellent customer service and handle escalated customer inquiries and concerns.

• Help implement and monitor branch sales goals and KPIs, working closely with the team to achieve targets.

• Maintain branch standards, ensuring compliance with company policies, procedures, and safety regulations.

• Assist in managing branch budgets, inventory, and scheduling.

• Promote a positive, collaborative team environment that aligns with company values.

This is a full-time, permanent role working 40 hours per week Monday to Friday between 7.30am – 4.30pm.

And here’s what we’d like you to have:

• Prior supervisory experience in a customer service environment.

• Previous industry or merchant experience would be desirable.

• Excellent communication skills and confidence interacting with customers to build strong relationships.

We look forward to receiving your application!

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