Compliance and Pre Tenancy Manager

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The Compliance & Pre-Tenancy Manager is responsible for supervising Pre-Tenancy Administrators and Compliance Co-Ordinators to ensure the consistent delivery of landlord, property & contractor compliance activities across the managed portfolio and reduce offer to move in cycle time and void periods through proactive and compliant pre tenancy administration.

The role will provide operational leadership, monitor key risks, and elevate issues to the Head of Compliance & Pre-Tenancy, and liaising with key stakeholders to ensure streamlined linkage with RL function.

The Compliance & Pre-Tenancy Manager ensures that governance frameworks are followed and that compliance data is accurate and auditable.

• £40,000 OTE per year
• Full-time working hours: 8:30am to 6pm (Monday to Friday). Saturdays as and when required, with time off in lieu.
• 30 days annual leave (includes bank holidays)
• Comprehensive and continued training, along with fully-funded training courses to help achieve a nationally recognised qualification within the property industry, including ARLA membership.
• Career progression opportunities.
• Employee Assistance Programme (24/7 access to our confidential helpline).
• Eye care.
• Employee referral bonus.
• Company pension scheme.

• Recruitment, development and performance management of the team of Compliance Co-Ordinators & Pre-Tenancy Administrators.
• Running compelling scoreboards to drive performance.
• Running pipeline calls to ensure RL linkage and efficient pre tenancy cycles.
• Ensure all contractor, landlord and property certifications (PI, SLAs, Gas, EPC, EICR, etc.) are valid and up to date.
• Monitor & drive key performance and risk indicators.
• Deliver training, coaching & workshops to improve/refresh team knowledge.
• Report compliance breaches and elevate significant risks.
• Support audit preparation and contribute to continuous improvement.

• Regulatory Knowledge:
  Strong knowledge of property compliance and statutory requirements.
• Team Leadership:
  Ability to coach, supervise, and motivate administrators.
• Organisational
  
  Skills:
  
  Effective prioritisation and workload management.
• Risk Awareness:
  Ability to identify, monitor, and elevate compliance risks.
• Communication:
  Clear escalation of issues and reporting to Head of Compliance & Pre-Tenancy.
• Problem-Solving:
  Ability to resolve operational compliance challenges.

• Works well with others to create a team spirit and an enjoyable working environment.
• Delivers outstanding customer service by exceeding expectations.
• Focuses on results to deliver business success.
• Follows company standards and procedures.
• Embraces responsibility and accountability.
• Demonstrates professionalism, honesty and integrity.
• Demonstrates a thirst for development.

To be eligible to proceed in our recruitment process, you will need:

• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006).
• Evidence of right to work in the UK, e.g. Passport or Birth Certificate.
• Proof of Address.
• National Insurance number.

At some point(s) in your application process, you may be required to interview via video call.

Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone.

Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy.

Employee referrals are subject to the terms stated in our Employee Referral Scheme.

30 days' paid annual leave includes bank holidays - day in lieu if you work the bank holiday.

Please note: If you are successful in your application for this role but voluntarily leave the role within the first 12 months of employment, you may be required to reimburse the company for the costs associated with your training programme.

Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces.

Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

If you have a disability or special need that requires accommodation, please let our Talent Acquisition Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.

Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.

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