Head of Transformation Practice and Capability

Job Type: Permanent Build a brilliant future with Hiscox Role:
Head of Transformation Practice & Capability Reporting to:
Chief Transformation Officer

Location:

London, York or Colchester Advert closing date: 13th March 2026 About the Role The Transformation Practice & Capability Lead is the organisation's central architect of transformation excellence, responsible for defining, elevating and embedding the methodologies, capabilities, tools and partners that enable Hiscox to deliver change predictably, confidently and  the custodian of the Group's transformation standards, this role ensures that every initiative, from the simplest change activity to the most complex enterprise programme, is underpinned by consistent discipline, clear structure, and world class delivery practices.

Operating as a strategic partner to the Chief Transformation Officer, the role blends deep expertise in transformation methodology, organisational capability-building and operational excellence. You will shape the backbone of how Hiscox delivers change by creating an environment where teams have the frameworks, skills, behaviours and support they need to drive sustainable outcomes. This includes developing a clear, practical and enterprise wide change methodology;

establishing and leading an Operational Excellence COE; designing role pathways and capability uplift strategies; and stewarding a high quality supplier ecosystem that complements in house capability.

The role is central to enabling Hiscox to mature its transformation muscle. You will anticipate where the organisation needs greater structure, better tools, greater delivery consistency or stronger capability and turn these insights into practical, scalable solutions. You will also play a key role in building a community of practice across the transformation profession, creating cohesion, shared learning and a strong identity for practitioners across Business Units, IT, Finance, HR and central functions.

This is a role for a strategic thinker and delivery expert who brings authority, clarity and confidence to complex environments. You will be comfortable shaping standards across a global organisation, coaching senior stakeholders, and leading improvements that change how teams work. Above all, you will be instrumental in ensuring Hiscox has the skills, methods and operational foundations required to deliver its transformation ambition with discipline, pace and impact.

What You'll Be Doing Methodology & Standards Owning the Group's transformation and change delivery methodology and ensuring consistent application across initiatives. Formalise a transformation risk and control framework, defining Quality gates, Risk thresholds, Stage boundaries and Assurance reviews Leads and embeds structured change impact assessment and organisational readiness practices to ensure the business is prepared, engaged and capable of adopting transformation outcomes.

Evolving frameworks, templates, tools and standards to support high quality transformation delivery. Embedding modern delivery practices including agile, design thinking and continuous improvement. Capability Development Leads workforce and capability planning for the transformation community, including role design, career pathways and resourcing models that ensure long term in house capability Manages skills gap analysis across transformation roles and work streams, creating a central view of resources to enable optimisation across the enterprise Designing and coordinating training, upskilling and coaching programmes with HR/OD and external partners.

Building a strong transformation community of practice to enable shared learning. Operational Excellence COE Designing, establishing and leading the Operational Excellence COE (OpEx CoE), creating a central hub of expertise, standards and best practice delivery across the organisation. Defining the vision, operating model and remit of the OpEx CoE, ensuring clear alignment with enterprise transformation priorities. Developing and embedding standardised processes, continuous improvement frameworks, performance measures and problem solving methodologies.

Partnering with senior leaders and delivery teams to identify improvement opportunities, remove inefficiencies and drive operational performance plier Management & Partner Governance Managing the transformation supplier panel, ensuring access to high quality partners that complement in house capability and support delivery across change, transformation and operational excellence. Overseeing supplier selection, performance management and contractual alignment to ensure quality, value for money and consistency of delivery.

Establishing clear standards, expectations and ways of working for all external partners, ensuring alignment with the Group's transformation methodology and operating model. Acting as the central point of coordination for all transformation related external spend, ensuring transparency, appropriate challenge and strong…