Business & Operations Manager

About the Role

Tiptree Medical Centre is seeking an exceptional Business & Operations Manager to lead and manage our team. Thisis an exciting opportunity to work alongside the GP Partners in leading asuccessful, forward-thinking medical centre that is committed to delivering outstanding patient care while continually improving the way we work. Our twoGP Partners are married and so decision-making is quick, efficient and mutual.

We are a forward-thinking practice, caringfor circa 12,500 patients with a strong reputation for high-quality patient care and a team that genuinely enjoys working together. We’re proud of what wehave achieved but we’re equally ambitious about what comes next. That’s whereyou come in.

The successful candidate will provide strategic and operational leadership across every non-clinical aspect of the medical centre. We are looking for someone who is approachable, collaborative and confident in leading change, developing people and delivering high-quality services. Whether your experience has been gained within primary care, the NHS or another complex operational environment, we are interested in leaders who can bring energy, professionalism and fresh ideas.

This is not a traditional Practice Manager role. As Business & Operations Manager you will work directly with the GP Partners to ensure the practice remains financially sustainable, operationally efficient and fully compliant. You will be responsible for developing strategy, leading organisational performance and supporting our managers and teams to deliver excellent services for our patients and community.

Business strategy;
Business planning;
Service development;
Contract management;
Performance dashboards and benchmarking;
Income generation; QOF performance.

CQC Registered Manager;
Regulatory compliance;
Risk register;
Business continuity;
Information Governance;
Health & Safety;
Organisational safeguarding;
Governance meetings;
Significant Event and Learning Event analysis;
Clinical policies;
Standard Operating Procedures.

Budget ownership;
Financial forecasting;
Payroll oversight;
Enhanced Services (EA/DES/LES);
Investment planning and funding opportunities.

Recruitment;
Workforce planning;
Senior team appraisals; HR strategy;
Training strategy; HR document compliance;
Workflow efficiencies and continuous improvement.

Estate management;
Contractor management;
Premises security;
Estate development projects.

IT strategy;
Telephone systems;
Digital transformation and technology-enabled service improvement.

If you are looking for a rewarding leadership role where you can make a lasting impact, we would be delighted to hear from you.

You will be an experienced leader with excellent organisational, financial and people-management skills. You will enjoy building relationships, solving problems and creating an environment where staff can thrive. Experience with in general practice or the NHS would be advantageous, but we also welcome applications from candidates with strong transferable leadership and operational management experience.

What matters most is your ability to:

• Lead with integrity and empathy
• Build high-performing teams
• Think strategically while remaining grounded in day-to-day operations
• Communicate with confidence and authenticity
• Manage change positively and effectively
• Make sound decisions in a busy and evolving environment

We are a friendly, busy, and innovative GMS practice caring for approximately 12,000 patients in north-east Essex, where work-life balance is more than just a buzzword.

Our team includes two supportive GP partners, 7 salaried GPs, an excellent nursing team with specialist skills in diabetes, asthma and COPD, 4 advanced nurse practitioners (ANPs), practice nurses, HCAs, clinical pharmacists, and a dedicated administrative and reception team working together to provide high-quality patient care.

We pride ourselves on being relaxed, family-friendly, and supportive, with flexible working patterns and a strong team ethos. As a training practice for medical and nursing students, we are committed to learning, development, and continuous improvement.

We use ANIMA total triage and embrace new ways of working while maintaining the traditional values of family medicine and patient-centred care.

• Competitive salary dependent on experience
• NHS Pension Scheme
• A family-friendly environment
• Professional development and training
• Supportive GP Partners
• A genuine opportunity to influence the future direction of a highly regarded practice

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.