Tea Room Assistant

Tiptree Tea Room, Tiptree, Colchester

Location: Factory Hill, Tiptree CO5 0RF

Salary: Up to £12.71ph + tips

Working hours: Full and part timeshiftsavailable each week,falling between the hours of 9:00am to 5:00pm.

Wilkin & Sons / Tiptree is a quintessentially British business that grows, makes and sells remarkably good food. Our aim has always been to make the best products and to provide a service to match. This is just as true today as it was yesterday, and this is certainly what we want to be true tomorrow.

Wilkin & Sons Ltd boast 7 tea rooms and a Jam shop across Essex and Suffolk. We are now looking to recruit for full andpart time Tea Room Assistant's in our Tiptreebased tea room. We are seeking those that are able to work on at least one weekend day per week.

We are ideally seeking someone with previous hospitality experience so they can hit the ground running although experience is not essential, and training will be provided.

We are looking for great people to join us to uphold our high standards of exceptional service, ensuring our dining customers have a pleasant and comfortable experience. Our team members are role models for outstanding service and make each customer feel valued, whether they are visiting the tea room for the first or the twentieth time.

• Assisting to customers in a polite and helpful manner with a fast, efficient, friendly and personalised service.
• Operating the till.
• Communicating concise orders to staff in the kitchen.
• Serving and food preparation including: meals, cakes, and hot and cold drinks.
• Clearing tables, disposing of waste, operating the dishwasher, end of day cleaning.
• Follow all menu recipes and procedures, maintaining the highest quality and consistent product standards.
• Re-stocking retail areas.
• Learn about our own branded products so that you are able to answer customer queries.
• Generally helping to keep the everyday operations running smoothly.

• A drive to develop rapport with customers and team members.
• Problem solving skills and ability to think on your feet.
• Proactiveness in solving customer problems or complaints, striving to ensure customers have an enjoyable experience.
• Strong communication skills.
• Tearoom/shop dress code - you will be provided with a ‘Tiptree’ top which is to be worn with either a smart skirt or pair of trousers. For health and safety reasons shoes must be closed, long hair must be tied back, and jewellery should be kept to a minimum.

If you are enthusiastic, willing to learn and committed to delivering excellent customer service, we would love to hear from you.