Store Manager, Retail & Store Manager

Location:

Colchester Salary: £25,750 per annum, plus commission and performance bonus (£45k OTE)

Hours:

5 days out of 7, including weekends

We're looking for a passionate and experienced Store Manager to lead our Colchester retail stores. You’ll take full ownership of your store’s success, creating a great place to shop and a great place to work. From the shop floor to telesales, you’ll inspire your team to deliver outstanding customer experiences.

This is a hands-on role where you’ll wear many hats, sales leader, customer service expert, and operational manager. You'll work independently, so confidence and initiative are key.

Deliver exceptional customer service in-store and over the phone

Manage your store’s performance, working to both sales and customer experience targets

Maintain high visual standards, manage stock, and ensure pricing and signage are spot-on

Handle daily cash routines and ensure full compliance with Health & Safety regulations

Embrace new technologies to enhance the customer journey

Resolve customer queries with professionalism and empathy

A strong background in retail sales

Proven track record of hitting sales targets and working to softer KPIs (e.g., service and satisfaction)

Excellent communication and people skills

Energy, drive, and resilience

Confidence to work alone and make sound decisions

Experience in mattress, bed or furniture retail

At Mattressman, we live by our core values:

Become Better Together – We support each other to grow

Have the Drive to Thrive – We aim high and go the extra mile

Positivity Rocks – We bring good vibes to everything we do

You’ll join a supportive, down-to-earth team in a role where your leadership really makes a difference.

If you’ve got the passion, people skills and retail know-how to run a successful store — we’d love to hear from you.

Apply today and become part of the Mattressman journey.