Customer Service Assistant

Role Overview

As a Customer Service Assistant (CSA) you will support your store to deliver high standards of customer service, availability and presentation, compliance, and engage with the local community. You will work as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of the business.

Support the store in delivering high standards of customer service, availability and presentation, compliance, and engaging with the local community.

• Friendly and approachable
• Reliable team player
• Effective communication skills
• Positive attitude
• Engaged and self‑motivated
• Willing to learn and adapt
• Basic level of numeracy, literacy, and IT skills
• Must have passed the school leaver's age; for details:

• Competitive rates of pay
• 20% discount in food stores and other discounts across the family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow with award‑winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high‑street and online retailers
• Financial wellbeing support including Stream Access to Cycle To Work, Rental Deposit Scheme, and Smart Tech (after a qualifying period)
• Employee Recognition Scheme and Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme – recognising the challenges people face in balancing commitments; flexible shift patterns to suit the co‑op and colleagues
• Enhanced statutory terms subject to service criteria