Account Manager

Overview

We are currently recruiting for an experienced Account Manager to join our expanding team. The successful candidate will be building strong multi-level client relationships for clients spending up to 1 million. Using these relationships to strategically develop the client commercially, contractually and operationally in order to maximise opportunities.

• Develop strong multi-level client relationships through close regular contact and planned meetings
• Implement and maintain bespoke client account development plans
• Understand the overall strategic importance of each account within the wider Gray Dawes business
• Conduct formal review meetings with each client face to face wherever possible
• Work with Sales & implementation teams to present Gray Dawes Group to prospective clients and outline the value of the account management programme
• Ensure that client information is always up-to-date and accurate including the recording of all meaningful client interaction on the CRM
• Proactively highlight to clients the value being provided to their travel programme
• Utilise data to highlight opportunities for cost saving to the client and overall service enhancement
• Understand the commercial status of client contracts, including their value, income streams, billing arrangements and renewal
• Promote company supplier relations policies
• Proactively work to enhance the commercial position of each account through product promotion, selling additional & paid services

5+ years account management experience with a TMC.

Experience working with and building multi-level client relationships including with client c-suite.

Ability to solve problems using good judgement and think independently.

To work to strict deadlines.

Organised and methodical.

Have a commercial mindset.

Ensure that the job always gets done and client is responded to.

• Account Planning
• Customer Service to the highest level
• Knowledge of working day to day within a CRM system
• Knowledge of working with and interpreting business intelligence reports / management information

• Confident
• Personable
• Able to quickly build trust
• Ambition & drive to do the best
• Proactive
• Adaptable
• Ability to think calmly & laterally

• Flexibility to travel extensively within the UK where reasonable notice is provided by the client / company

• Endeavour to Use Good Judgement at all times
• Deliver to clients the very highest level of service
• Work to always have the best interests of Gray Dawes at the fore
• Identify and report any potential clients at risk immediately
• Have a commercial mind-set to proactively enhance the financial and income position of each client
• Display in action the Gray Dawes Values in both external and internal interactions and communication
• Have a solve for the customer approach
• Work in proactive manner with colleagues in the Account Management and wider business teams
• Leverage data within decision making processes
• Adhere to all relevant policies, operating procedures and standards at all times
• Always work with due care and attention to ensure the personal safety of yourself and others
• Attend staff meetings and training sessions as required
• Provide weekly activity feedback in written and verbal form
• Carry out any other role or task that is commensurate with the spirit and purpose of this job description