External Account Manager

Location: Colchester

Contract: Full-time

We’re looking for an experienced, driven, and customer-focused External Account Manager to join our Aggregates team. If you’re passionate about building strong relationships, delivering results, and shaping commercial success, this is the role for you.

As an External Account Manager, you will be responsible for managing and growing a portfolio of key customer accounts across the region. You’ll ensure price, volume, and profitability targets are met while working cross-functionally to deliver exceptional service and enhance customer satisfaction.

• Implementing the Account Portfolio strategy to drive performance
• Delivering financial targets as set by the Business Unit and Regional Management
• Achieving monthly and annual Customer Account targets
• Managing and increasing Value Added Product volume in line with business objectives
• Supporting Major Project Managers with major bids and tender processes
• Building strong, lasting relationships with customers and identifying new opportunities
• Ensuring customer satisfaction measures are consistently exceeded
• Creating and maintaining high-quality account plans that outline clear customer objectives
• Supporting senior management in improving OTIF (On Time In Full) performance

We’re seeking someone with:

• A strong track record of managing customer accounts and adding commercial value
• Excellent negotiation, influencing, and relationship‑building skills
• Strong commercial acumen and experience using forecasting or commercial tools
• A deep understanding of regional markets and competitive landscapes
• Ability to work collaboratively across departments
• High levels of drive, determination, and accountability
• Ability to identify customer needs and build comprehensive solutions
• Relevant Aggregates experience

• Communicates effectively
• Demonstrates resilience
• Manages conflict constructively
• Values differences
• Drives results i
• Optimises work
• Assumes accountability
• Makes quality decisions

We don’t just offer a job, we offer a career. Alongside this role, you’ll have access to industry‑leading rewards, development opportunities, and a culture that puts people first, including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

Tarmac is committed to being a Forces‑friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.