Customer Service and Internal Sales Coordinator

Customer Service and Internal Sales Coordinator Short Description

The Customer Service and Internal Sales Coordinator acts as a key customer contact frominitialenquiry and quotation through toorder,manufacture and shipment.

We are a growing company that invests in our people, our products, and our technology. We offer real opportunities for career growth. Our salaries are competitive with the market, and we have a great benefits platform that includes a flexi holiday scheme, company sick pay, salary sacrifice pension, employee discount scheme, life assurance and a company bonus scheme together with a great positive culture!

Pulsar Measurement is part of the TASi Measurement group and is a worldwide leader in ultrasonic instrumentation for wastewater, industrial, and environmental markets. Since 1986 we have developed, manufactured and marketed industrial flow and level monitoring instruments including ultrasonic level transmitters, clamp-on ultrasonic flow meters, and open channel flow meters.

The newly restructured TASi Measurement, our parent group, has successfully grown companies who consistently deliver world-class products and services, focusing on our global customer needs in diverse market segments. TASi Measurement’s high repeat customer rate is due to an ability to remain close to our customers reinforced by providing local service and complete engineered solutions and problem solving.

Join us on this exciting journey as we continue to expand our business.

The Customer Service and Internal Sales Coordinator acts as a key customer contact frominitialenquiry and quotation through toorder,manufacture and shipment. The role supports revenue conversion by producingaccuratequotations, following up opportunities, processingordersand coordinating daily contract review meetings. The role ensures customer commitments are based on validated pricing, material availability,capacity and production plans.

• Act as the internal sales and customer-service contact for customers and enquiries.
• Supported by Sales and Engineering, prepare accurate quotations using approved pricing, costing, margin, lead-time and commercial information.
• Work closely with Operations to coordinate technical, material, capacity and pricing input before issuing quotations.
• Clearly communicate price, validity, delivery assumptions, payment terms, minimum order quantities and exclusions.
• Follow up open quotations, record outcomes and refer qualified opportunities to the relevant Sales owner.
• Convert accepted quotations into accurate sales orders and resolve differences through contract review.
• Enter and maintain accurate customer, order and commercial information inside the ERP system.
• Issue order acknowledgements once price, quantity, delivery and contractual requirements have been confirmed.
• Coordinate order amendments, pull-forwards, deferrals and cancellations, ensuring approval and internal communication.
• Provide proactive updates using delivery dates validated against production, material availability and capacity.
• Work with Planning, Production and Supply Chain to identify risks, obtain recovery plans and ...
• Support complaints and service issues through to resolution or formal handover.
• Assist with margin checks, customer reporting, order-book reviews and continuous improvement.

Experience & Skills

• Experience in customer service, internal sales, sales administration or order processing, preferably in manufacturing or engineering.
• Experience preparing quotations and converting them into sales orders.
• Competence using Epicor or another ERP system, with strong numerical and administrative accuracy.
• Confident written and verbal communication with strong organisation and prioritisation skills.
• Commercially aware, proactive and calm when resolving issues or escalating risks.
• Competence using Outlook, Excel, Word and Teams.

Personal Attributes

• A customer-focused, commercially aware and highly organised individual who communicates clearly and builds effective working relationships across departments.
• Proactive, resilient and calm under pressure, with strong attention to detail and the confidence to challenge incomplete information, escalates risks and take ownership of enquiries through to resolution.
• Able to balance customer urgency with operational reality and consistently demonstrate professionalism, integrity and sound judgement.