Front Desk Agent

Overview

The Hampton Inn by Hilton is looking for a dynamic desk ROCKSTAR to join our Front Office Team. Positions are open for full and part time. Duties include but are not limited to checking guests in and out, creating reservations, answering and directing all calls to the hotel directly, as well as serving as the primary point of contact for all guests, processing payments and managing requests and communications.

This role requires excellent customer service, communication, and organizational skills to ensure a positive guest experience and smooth hotel operations by coordinating with other departments and maintaining a tidy lobby.

• Check guests in and out
• Create reservations
• Answer and direct all calls to the hotel
• Serve as the primary point of contact for all guests
• Process payments
• Manage requests and communications
• Coordinate with other departments to ensure a positive guest experience and smooth hotel operations
• Maintain a tidy lobby

• Excellent customer service
• Strong communication and organizational skills

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industry: Hospitality