EDI Software Support Specialist
Listed on 2026-01-12
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
VIP is looking for an enthusiastic individual to join our Software Support team to work with our customers and their trading partners to set up and use EDI (Electronic Data Interchange) for the exchange of purchase orders, advance ship notices, invoices, pricing notification, payment remittances, and more. The successful EDI Software Support Specialist must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment.
We are looking for someone who can handle multiple tasks and be committed to customer satisfaction.
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT
Starting Pay Range: $22.00 - $25.00/hour (Level
1)
- Coordinate new trading partner setup including creation, testing and validation
- Support ongoing relationships with VIP customers and trading partners
- Identify, analyze and resolve processing and configuration errors
- Define software errors (bugs) for technical resolution
- Maintain documentation of the EDI processes and procedures
- Research software issues and system configuration options
- Provide internal EDI support to other VIP departments
1-2 years related industry experience
Ability to analyze and solve technical problems
Ability to learn and become proficient with unfamiliar systems
Ability to work independently and multi-task in a fast-paced environment
Ideal Skills or Education- Experience with EDI VANs and transaction sets
- Familiarity with AS2, FTP, and HTTP(s) communication protocols
- Knowledge of X12 & XML file formats and specifications
- Understanding of Cleo Harmony, Clarify, and/or Dashboard
- Knowledge of the beverage distribution industry
- Health Insurance
- Vision and Dental Expense Reimbursement
- 401k Match and Employer Contributions
- Life and Disability Insurance
- Health Savings and Flexible Spending Accounts
- On-site Child Care Center (VT)
- On-site Fitness Center (VT)
- On-site Health Clinic (VT)
- Discounted Gym Memberships
- Combined Time Off and Floating Holidays
- Flex and Hybrid Schedules
All full time job offers are contingent upon passing a pre-employment drug screening and background check.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).