Customer Service Advocate

Position: Customer Service Advocate at The Brick
Location: City of Cold Lake

Elevate customer satisfaction with The Brick as a Customer Service Advocate. Deliver exceptional support, solve inquiries, and build loyalty in a collaborative team environment.

The Brick is looking for enthusiastic individuals to join our customer service team. In this role, you will serve as the first point of contact for customer inquiries, showcasing your problem-solving skills. Strong communication and organization are vital, as you'll handle reports and customer follow-ups every day.

Key Responsibilities:

• Respond to customer inquiries with professionalism

• Follow up on customer needs to ensure satisfaction

• Promote loyalty through exceptional support

• Review daily order reports for accuracy

• Perform additional duties as needed

Requirements:

• Strong focus on customer service excellence

• Team-oriented mindset with a flexible schedule

• High school diploma or equivalent experience

• Exceptional verbal and written communication skills

• Proficient in Microsoft Office and general computer skills

Provide outstanding service and foster loyalty as part of The Brick's dynamic team.
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