Laboratory Operations Coordinator

Position Summary

The Operations Coordinator serves as a bench-level leader supporting the day-to-day operations of the Clinical Laboratory. This role focuses on coordinating proficiency testing, managing competency documentation, assisting with scheduling and supply orders, and providing operational support to Leads and management. This position will also assist on the bench as needed to support workflow and coverage.

• CAP Proficiency Testing
  • Distribute proficiency testing (PT) samples to the appropriate areas.
  • Enter complete PT data into CAP.
  • Work with area Leads for transcription review before submission.
  • Submit PT data once review is complete.
  • Review CAP evaluations when returned:
    • Upload acceptable evaluations to the V-drive and Media Lab for signatures (pathologist, manager, lead, etc.).
    • Forward unacceptable evaluations to the appropriate Lead for corrective action; review and upload finalized documentation once complete.
• Media Lab / Competency Management
  • Manage Compass Assessments for employee competencies.
  • Review competency checklists and reset unsuccessful exams as needed (after review).
  • Verify competency completion and enter verification of blind sample results.
• Scheduling
  • Assist with tech and phlebotomy schedule creation and adjustments as needed.
• Ordering / Inventory
  • Enter orders based on lists provided by area Leads.
  • Monitor order status and follow up on critical or delayed items.
  • Assist with inventory checks and help develop a more streamlined ordering process.
• Additional Support
  • Assist Leads with operational and administrative tasks as needed.
  • Support implementation and training for the new Laboratory Information System (LIS).
  • Provide bench assistance when needed to maintain smooth workflow and adequate staffing coverage.

• Previous clinical laboratory experience required.
• Strong attention to detail, organization, and communication skills.
• Familiarity with CAP requirements and Media Lab preferred.
• Ability to work collaboratively and adapt to changing needs within the department.