Desktop Support Analyst

Join to apply for the Desktop Support Analyst role at Insight Hospital and Medical Center
.

Location
:
Coldwater, MI (Insight Hospital).

Insight Hospital is a leading healthcare institution in Michigan, committed to providing exceptional patient care and advancing medical innovation. We strive to create a supportive and inclusive environment where employees can thrive professionally and personally.

Position Overview:

Insight Hospital is seeking a dedicated Desktop Support Analyst to join our IT team. The Desktop Support Analyst will play a critical role in providing technical support and assistance to our staff, ensuring the smooth operation of desktop systems and peripherals. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service.

• Provide first-level technical support to end-users regarding desktop hardware, software, and peripherals.
• Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
• Install, configure, and maintain desktop operating systems, applications, and software updates.
• Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees.
• Set up conference rooms with AV equipment as needed.
• Provide support for Ring Central phone system, escalating issues as needed.
• Set up new users in Ring Central portal, assign numbers, extensions, and voicemail.
• Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems.
• Document and track support requests, resolutions, and user interactions in the IT ticketing system.
• Collaborate with other IT teams to escalat e and resolve complex technical issues in a timely manner.
• Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage.
• Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations.
• Set up and delete user accounts in AD.
• Assign permissions via group assignments.
• Assist network team with issues related to switches.
• Set up printers on users' computers and map network drives as needed.
• Must be on call during weekends and off hours as required.

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 2+ years of experience in desktop support or a similar IT support role.
• Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365).
• Experience troubleshooting desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
• Familiarity with ITIL best practices for incident management, problem management, and change management.
• Excellent communication skills and ability to interact professionally with end-users of all technical levels.
• Strong problem-solving abilities and a proactive approach to identifying and resolving IT issues.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

• Competitive salary
• Comprehensive healthcare benefits
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities

• Entry level

• Full-time

• Information Technology

• Hospitals and Health Care