Service Technician

Service Technician

Fox Factory is a leading manufacturer of performance‑defining products for a global market. Join our team to apply for the Service Technician role.

Analyze, troubleshoot, and resolve technical‑related issues for installation, warranty, product fit, and other customer issues.

• Work in a fast‑paced environment taking incoming technical service calls from customers.
• Listen, analyze, and resolve technical issues or questions.
• Communicate with customers in a professional and respectful manner.
• Provide solid problem‑solving skills with proficient attention to detail.
• Deliver outstanding customer service.
• Efficiently return all calls, emails, or other follow‑up needed to customers.
• Work as a team with customer service and sales teams to ensure customer needs are met.
• Monitor forums for technical‑related topics.
• Collaborate with R&D on engineering and common customer service issues.
• Comply with all local, state, and federal laws and compliance.

• High school diploma or GED required.
• Technical background in vehicle mechanics and function.
• Understanding of suspension is a plus.
• Strong organizational and time‑management skills.
• Strong technical understanding of products and vehicles.
• Ability to read product prints.
• Meticulous attention to detail and accuracy.
• Effective and professional written and verbal communication skills.
• Ability to establish and meet deadlines.
• Flexibility and ability to thrive in a fast‑paced environment.

High School Diploma or GED required.

Technical background in vehicle mechanics and function. Understanding of suspension is a plus.

• Cubicle setting.
• Sitting for long periods of time.
• Long periods of computer usage.

Competitive wages, benefits package with medical, dental, vision, 401(k) plan with employer matching, disability and life insurance, and employee discounts.

This list does not represent all physical demands. Reasonable accommodation may be provided to enable individuals with disabilities to perform the job’s essential functions.

Fox provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Coldwater, MI.