Coldwater Service Center Facilitator

Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania. We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.

Here at Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. Are YOU ready to join the FFH Family?

The Service Center Facilitator must exemplify the company's culture by consistently supporting and strengthening the basic philosophies of the company. Service Center Facilitators require strong leadership skills with the ability to motivate and supervise team members. They will have expertise in company culture, merchandising, shrink control and operational aspects of the service center. A successful Service Center Facilitator will be knowledgeable of the local market, customer base, seasonal opportunities, competitors and other specifics of the local market that may influence the business.

The Service Center Facilitator is a role model, a leader, problem-solver, and strategic thinker, who is required to manage her/his time to achieve budgeted goals. Our Service Center Facilitators drive sales and profits through merchandising, inventory management, expense control, human resource management and controlling operating costs.

• Promote Family Farm and Home mission statement and family values.
• Promote an aggressive sales culture with an intense focus on superior customer service.
• Responsible for maintaining a highly motivated team by hiring, coaching, counseling, disciplining and firing of team members; planning, monitoring, and evaluating job results.
• Maintains professionalism and positive service center morale.
• Responsible for execution and performance of all service center responsibilities through his/her key associates and/or his or her own actions.
• Completes service center operational requirements by scheduling and assigning team members; following up on work results.
• Provides feedback to the office, i.e., service center director and all other company officials.
• Full profit and loss accountability for individual service center location.
• Achieves financial objectives by assisting in the preparation of an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Controlling of service center service log
• Onboarding and exiting of all repairs
• Customer billings, warranty claims and monthly expenditures
• Ordering and inventory control of all parts
• Managing of drivers and routes
• Interaction with vendors on recalls, product needs and warranty
• Identifies current and future customer requirements by establishing rapport with potential and actual customers.
• Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage.
• Protects employees and customers and maintains the stability and reputation of the service center by complying with legal requirements and providing a safe and clean environment.
• Helps determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintains professional and technical…