Aftersales Administrator

Shelbourne Motors is one of Northern Irelands most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our Auto Select used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions. In recent years, Shelbourne Motors has undergone a major period of transformation and recognition. Most recently, we were proudly awarded:
Dealer Group of the Year 2024 & 2025 EV Dealer of the Year 2025 Best Marketing Campaign 2025 Business Eye Northern Irelands Fastest Growing Family Business AM Awards Highly Commended:
Best Marketing Strategy Our success is driven by our people, our ambition, and our long-term vision:
To be the most trusted, customer-centred and sustainable automotive group. Our Mission and Values place customer experience, innovation, teamwork and zero-emissions leadership at the heart of everything we do. We are now seeking an Aftersales Administrator to join our Aftersales team in Newry.

Location:

Newry Hours of Work:

Monday - Thursday 8.00am - 5.30pm ? Friday 8.00am - 3:00pm ? Every third Saturday 9.00am - 1.00pm

The Role This role directly supports the workshop controller and plays a crucial role in ensuring the efficient operation of the aftersales department. Your responsibilities will involve job preparation, business generation, quality control, workshop coordination, and adherence to manufacturer franchise warranty standards. Day-to-day duties:
Support the Workshop Controller to manage and control the daily workflow of the workshop Review all job cards 72 hours in advance, ensuring the workshop is adequately resourced and equipped for the scheduled work Support
100% Vehicle Health Check (VHC) completion Plan daily workflow, reassigning work via Keyloop if required. Allocate jobs effectively to maximise technician efficiency and productivity Ensure adherence to all manufacturer warranty standards. Manage all sales lines pushed to aftersales, including recall checks and parts ordering. Ensure work environment is maintained to the highest standards and promote a positive work environment focused on safety, quality, efficiency, and customer satisfaction

About You:

Previous experience as an administrator within a franchised dealership Strong organisational and leadership skills IT/system experience Ability to work in a fast-paced environment A team player with a focus on efficiency, quality & customer service A full clean UK driving licence. If you have strong attention to detail and want to work in a busy workshop with an engaged and supportive team around you, we would like to hear from you.

To Apply:

Online:
Upload your CV & submit below Speak to us in confidence by calling HR Direct Line Shelbourne Motors Limited is an Equal Opportunities Employer.

Skills:

Data Entry Excel spreadsheet General Administration Telephone Skills Sales Office Administration Invoice Checking Benefits:
Pension Fund company events Employee discount 30 days annual leave (increasing with long service Free onsite parking