Customer Service - Customer Care

We are recruiting for a Customer Service role within the Customer Care department. You will be responsible for overseeing all matters relating to Customer Care of the Internet Brands associated with Complaints, Trustpilot, social media & Telephone calls. You will ensure the business is fulfilling its obligations regarding the regulatory requirements when dealing with and handling complaints.

• You will receive and respond to all formal complaints and data access requests relating to the Internet business.
• You will oversee all matters relating to telephone calls received through the cancellation line and internal diary requests.
• You will also respond to all social media comments from Twitter, Trustpilot Google reviews and the Blog.

• Minimum of 2 passes at GCSE at Grade ‘C’ or above, or equivalent / higher qualifications (including English Language and Math’s related subject).
• Minimum of 12 months’ experience in Customer Services, preferably in the insurance industry but not essential.
• Must be willing to pursue APA/ CIP insurance qualifications.
• Experience and proven knowledge of Call Handling Systems.
• Excellent communication skills both written and verbal.
• Excellent knowledge of Complaints handling, FCA and TCF rules & regulations.

Area:
All of Northern Ireland
Closing date: 09 Jan 2026

Area:
All of Northern Ireland
Closing date: 16 Jan 2026