IBIS Riverside - GSA - Reception & Housekeeping

Overview

IBIS Coleraine Riverside - GSA - Reception & Housekeeping at Andras Hotels

About Us:

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club. We are expanding our portfolio and are committed to promoting tourism and hospitality. We develop our people through the Andras Academy and the Wellbeing and Development Promise, and we are signed up to Green Tourism.

Location:

3 Riverside Retail Park N

What is the job?

In this customer-facing role you will be a key player in enhancing the guest experience and driving brand loyalty. You will manage the guest’s expectations from check-in to check-out and contribute to the day-to-day running of food operations, ensuring rooms are fresh and welcoming for guests after a busy day. You may assist other departments to ensure excellent service is provided to guests.

16 hours

Up to £12.80, depending on age – must be 18 and over

• Discounted hotel rates across thousands of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased annual leave with service
• Discount at Bodyscape – Employee rate and family/friend rate
• Cyrospa discount rate at Bodyscape
• Discount at Puregym
• Health and wellbeing advice and resources
• Andras Academy – Training and development and progression opportunities
• Work for globally renowned hotel brands
• Reward Club and Hotel Incentive Schemes
• Employee Assistance Programme (EAP) & Wellbeing App

• Achieve individual and departmental objectives
• Serve food and beverages to hotel standards
• Follow the hotel’s food and beverage sequence of service
• Prepare food, including 24/7 menu options, to high standards
• Maintain high standards of cleanliness, safety and hygiene
• Clear and refresh lobby and restaurant tables (and conference rooms if relevant)
• Upsell food and drink items including daily specials
• Ensure cleanliness of all equipment used to serve guests
• Demonstrate service attributes in line with industry expectations and company standards
• Attend training sessions and meetings as requested
• Adopt hotel brand behaviours

• Ensure rooms are clean, well-presented and welcoming
• Assist guests with requests (e.g., toiletries, directions)
• Keep supervisor updated on room service progress and repairs needed
• Follow safety procedures and wear protective equipment when required
• Be organised, manage supplies and minimise waste
• Log and reunite lost and found items with owners
• Maintain a smart appearance with uniform and name badge
• Monitor supplies and minimise waste across housekeeping
• Report/log all lost and found items per procedures
• Work as part of a team and communicate with other departments
• Assist with deep cleaning projects
• Other ad-hoc duties as required

Our approach is focused on creating great experiences, doing the right thing and understanding people. The Heartist ethos emphasizes making guests feel welcome, heart-warmed, incredible, and that they belong.

• Compliance with local laws on food handling and alcohol service; minimum age requirement met
• Experience in a customer service role
• Basic IT proficiency
• Ability to work in a fast-paced environment and a willingness to help guests and colleagues

• Experience with in the Hospitality Industry

Tuesday 13th January, 2026

Part-time

From £12.00 to £12.80 hourly

Coleraine, Northern Ireland, United Kingdom

Seniority level:
Not Applicable

Job function:
Administrative

Industry: Hospitality