IBIS Riverside - Receptionist

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

Location: 3 Riverside Retail Park N

What is the job? Within this customer‑facing role you will be a key player in enhancing the guests experience and driving brand loyalty. This is a hands‑on role managing the guest’s expectations from check‑in to check‑out. As a receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience.

In the event of an emergency you will be required to evacuate the building, you may at times assist in other departments, serve alcohol from the reception to ensure an excellent service is provided to our guests.

Hours 16 hours

Pay Up to £12.80, depending on age – must be 18 and over

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Discount at Puregym
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts – access to perks and discounts on travels, shopping and much more

Your day to day

• Be the warm welcome that kicks off a memorable guest experience
• Take and manage guest bookings, up‑selling opportunities and tell them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad‑hoc duties when your colleagues need your help.

Heartist Transforming – Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.

Accor Hotels Sees a “Heartist” In Each Employee — a Master Of The Art Of Hospitality Who Serves Others From The Heart, With Curiosity And Inventiveness And Therefore Always Strive To.

• Make guests feel welcome
• Make guests feel heart‑warm
• Make guests feel incredible
• Make guests feel like they belong.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem‑solving…