Lead Food Manager

What youll be doing:

• Lead a small team of food managers to manage the grocery shop floor in one of our supermarkets
• Execute exciting trading events by working closely with the rest of the store leadership team whether its Christmas or Easter youll help ensure we win.
• Regularly taking full accountability for the store in the absence of a store manager,role modelling and coaching for high standards and efficiency across the food hall.
• Manage compliance to processes and safety whilst bringing the passion and flare for great shop keeping and creating fantastic shopping experiences.
• Youll be responsible for a large team of colleagues, making sure theyre performing at their best, theyre there on the shop floor when we need them and that all people matters are conducted properly whether its celebrating someones success or managing difficult situations.

• A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
• Experience of managing managers, in a fast-paced, customer-facing environment.
• An operator who is comfortable managing alone in the absence of more senior management.
• Driven to deliver high performance with a focus on efficiency and engagement.
• Confident in the use of data and understanding / interpreting KPI's or other performance indicators and transforming these into meaningful actions.
• Is a champion of inclusivity putting it at the heart of what they do, uses this passion to build an inclusive team and working environment.
• Comfortable in managing complex people matters such as: managing disciplinaries, performance issues or other similar employee relations issues.

Essential Criteria:

• Experience leading large teams in a fast-paced, customer-focused environment 44d youve developed leaders, built high-performing teams, and created a culture of ownership and accountability.
• A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
• Proven success in delivering and improving KPIs 4af 4f7 from sales and stock availability to customer satisfaction and colleague engagement, youve driven results that matter.
• Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement.
• Leadership experience in an operational environment 3e0 3ed — whether in retail, hospitality, or food service 371 37f where youeve owned departmental performance and confidently led the store in the absence of senior leadership.
• Can evidence leading change 4aa 4bb whether rolling out new ways of working, embedding new systems, or shifting team mindsets, youve brought people with you and made change stick.