Supervisor; Part-Time

Competitive Pay | Monthly Bonus Scheme (10-20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits
You Will Be Required To Work The Following Days

We are looking to cover hours per week. The rate of pay will be between £13.48 per hour - £13.48 per hour

At Pandora, we believe in creating moments that matter — for our customers and our team. As a Supervisor, you’ll take the lead on retail operations, coach and inspire a high performing team to beat their targets and deliver a world-class customer experience. If you’re passionate about people, performance, and creating meaningful moments, then we'd love to have you join us!

Named one of the Sunday Times’ ‘Best Places to Work 2023’ in the UK, Pandora is a company that dares to dream, cares deeply, and empowers its people to deliver exceptional results — every single day.

As a Supervisor, you’ll oversee the running of the busy sales floor, motivate and coach your team of sales assistants to unlock their full sales potential and ensure our customers enjoy a personalised, meaningful shopping experience.

You’ll champion our brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations. Enjoying a fast-paced, sometimes high-pressured retail environment is essential. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.

• Hold daily team briefs, sharing store’s KPIs, and motivate the team in beating these
• Drive exceptional service through role-modelling our selling ceremony and deliver on KPIs
• Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
• Monitor sales performance and take actions to support team success
• Handle serious complaints that have been escalated with professionalism and care

• Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals’ personalities and needs
• Use your deep product knowledge and passion for storytelling to create personal, unforgettable experiences and to inspire love for Pandora’s sustainability, design, and craftsmanship
• Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV, conversion and productivity

• Act as key holder for the store and ensure the relevant store opening/closure procedure is carried out
• Cashing up and reconciling the till systems
• Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
• Assisting with product and POS deliveries; unloading and storing in the correct spaces