IT & Service Delivery Engineer

Business UnitVBU - Trakm8

Job Description IT & SERVICE DELIVERY ENGINEER Department:

R & DReporting to:

GROUP IT & SERVICE DELIVERY MANAGER Job Purpose Based at Trakm8's head office in Coleshill, the IT & Service Delivery Engineer is responsible for the availability, performance, security and resilience of Trakm8's telematics and optimisation platforms and of the corporate IT services. The role spans a mixed environment of corporate office, on-premises data centres and AWS. Customer platforms process data in real time, alongside the standard business IT services used by employees.

Reliable delivery of both is critical.

Trakm8 runs a small, multi-skilled team covering both IT and Service Delivery. Between them the team supports over 800 servers, eight production platforms, plus UAT, QA and Dev environments and around 60 users, whilst supporting services 24x7.

Key Responsibilities:

Service Availability & Incident Management Monitor the health, capacity and performance of the telematics and optimisation platforms, corporate IT services and supporting infrastructure, taking action to maintain agreed levels of availability and throughput.

Investigate and resolve incidents across Linux and Windows servers, databases, networks, storage, container platforms, end user devices and application deployments, owning each from first report or alert through to root cause and permanent fix.

Carry out structured root cause analysis for recurring or significant issues, implementing corrective and preventative actions.

Communicate incident progress, risks and resolution clearly to technical and non-technical stakeholders.

Infrastructure Engineering & Delivery Design, build, configure and maintain secure, resilient server infrastructure across data centre, virtualised and AWS environments.

Manage and improve containerised services, networking, storage, databases and load balancing.

Own backup, replication and restore testing, and contribute to capacity planning and disaster recovery, keeping recovery points and recovery times fit for purpose and evidenced.

Work with development, platform and service teams to support reliable application deployment and end-to-end service performance.

Windows, Directory & Endpoint Services Administer Active Directory, Group Policy, DNS and internal certificate services across the domain.

Own server and workstation patching and endpoint protection coverage, including approvals, safeguard holds, deployment rings.

Administer accounts, access rights and licensing, and maintain inventory, imaging and software deployment tooling.

Respond directly to user requests and access issues, taking ownership through to resolution within the team’s operating model.

Maintain internal IT services including LAN, wireless, VOIP and mobile telephony, and support IT procurement, supplier management and hardware refresh.

Automation, Monitoring & Continuous Improvement Develop and maintain automation and scripts for repeatable operational tasks.

Maintain effective monitoring, alerting and dashboards across metrics and log platforms, reviewing thresholds and coverage to identify issues early and reduce avoidable incidents.

Build self-healing and auto-remediation where it is safe to do so, for example automated rebalancing of workloads in response to queue lag or resource pressure.

Identify technical debt and resilience gaps and recommend proportionate improvements, making effective use of modern tooling including AI-assisted development and automation.

Security, Documentation & Collaboration Operate infrastructure with a security-first approach, applying access controls, hardening and vulnerability remediation in line with company policies.

Support logging, monitoring and security tooling, and assist with investigation…