Electrical Hoist Technician

About the Role:

The incubement of the position delivers a responsive and efficient technical service supporting customer orders for electric chain hoists, associated products, components, and spare parts. This includes addressing internal technical enquiries, assisting with fault diagnosis and warranty-related issues, as well as supporting colleagues to resolve common after‑sales concerns. The role also supports the wider team by contributing to general warehouse operations when needed.

Responsibilities:

• Perform all assembly, configuration, testing and repair processes to a range of electric chain hoists using instructions/wiring diagrams/drawings.
• Perform final inspection of products prior to despatch ensuring product checklist is complete and signed off before testing finished product.
• Fit handles, hooks, chain bags, pendants etc to hoists as required.
• Support internal colleagues with their enquiries related to electric chain hoist products including specification, use, integration into applications/use, damage, fault, warranty.
• Support team through troubleshooting and working to resolve problems associated with quality, safety and efficiency of products, of productivity and quality of work within work area.
• Maintain and enhance skills and knowledge across the product range through internal/external training.
• Develop standard operating procedures and ensure consistent adherence to them within the assembly bay.
• Train and become a fire warden/member of the fire team.
• Maintain a clean and tidy 5S workshop at all times and engage in EHS/5S/Lean/Cleaning tasks and projects from time to time.
• Support the team during annual/ad hoc cycle counts, stock takes and changes to manufacturing lay-out, storage locations, etc.
• Adherence to all legal and Company H & S and quality policy/procedures.
• Other ad-hoc duties commensurate with the scope of the role.

Qualifications:

• Time served (preferred but not essential) electrical and/or mechanical fitter.
• HNC qualifications or a certified trade apprenticeship.
• Achieved a minimum grade 5/C or higher in both Maths and English at GCSE.
• Relevant NVQ or EAL safety/competency certifications.
• LOLER competent person (desirable).

Required Skills:

• Extensive experience in panel and machine wiring, with the ability to work confidently from electrical drawings.
• Experience with fault finding and repairs of electro-mechanical equipment.
• Demonstrable H & S, technical and regulatory knowledge.
• Has a good technical aptitude and a desire to enforce the highest standards of H & S, quality and customer support.
• Knowledge of lifting equipment preferable.
• Effective approach to workload and task prioritisation.
• Strong technical trouble-shooter and problem-solver.
• Has a positive attitude, is an effective communicator and displays an enthusiasm for collaboration and team work.
• Driven to maintain a well organized, work area.
• Is able to undertake light, medium and heavy lifting (Daily manual handling of boxed products ranging from 5kg – 18kg MAX. with aids available).
• Physical role involving lifting, stretching, bending & pushing tasks.
• Role is 85% tool-based/physical and 15% customer/internal colleague support/assistance and use of P.C. and software +/-.