Spc , BT

Spc I, BT Support

Join to apply for the Spc I, BT Support role at Sysco.

The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to, workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. This role will also be the local escalation contact for related IT support issues, with escalations flowing up to Sysco Team Leads and BT Support Leads for timely resolution.

In addition, the role serves as the local corporate BT representative, answering IT-related questions and training local staff on how to enter, prioritize, assign service requests, and effectively use the current support model.

H.S. Diploma and a minimum of 3 years’ experience in end‑user technology support and IT related environments.

Minimum of three years of customer service experience in Computer Technology. Must possess excellent written and verbal communication, organizational and problem‑solving skills. Must effectively interact with diverse personalities and levels of management, be self‑motivated, resourceful, reliable and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and related desktop software. Experience supporting, installing, and configuring Order Entry applications.

Ability to use remote support tools for troubleshooting remote computer devices. Must be available for after‑hour support and weekend on‑call support as needed.

• Prioritize support calls using the enterprise ticketing system and manage tickets with frequent updates, escalating aging tickets and trends as required.
• Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals from the approved standards list through Corporate IT Purchasing.
• Ensure software and hardware standards are adhered to at all times based on guidance from Corporate.
• Ensure software license compliance with all installed software.
• Image workstations using the standard images.
• Maintain and adhere to current system security policy.
• Maintain client agents for discovery tools, anti‑virus and patch compliance updates at the most current levels.
• Provide secondary on‑site workstation support and knowledge transfer to the Desktop/Laptop support team.
• Account administration and support for Order Entry applications.
• Assist with desktop hardware relocation where required.
• Maintain local printers/copiers/faxes network connectivity, conduct preliminary troubleshooting, replace toner, and coordinate third‑party on‑site support.
• Assist in special projects as assigned.
• Train and assist end users to effectively utilize the enterprise ticketing system.
• Maintain reliable “Hot Spare” Laptop/Desktop systems.
• Dispose of old computer equipment using approved vendors in compliance with environmentally friendly recycling processes.
• Provide onsite hands‑on support for devices supported by Infrastructure support teams.
• Provide telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment.
• Assist with support of wireless access points, VPN connectivity, and company‑issued mobile telephone devices.
• Provide after‑hours and round‑the‑clock support for emergency trouble calls when needed.

• As required by Manager.