Airfreight Operations Specialist - Time Critical & White Glove Service

Why DHL is great

DHL is the #1 Delivery and Logistics Company in the world. Our people are the foundation of our success.

DHL Same Day is DHL Global Forwarding's global time‑critical and white glove service. With flexibility of services, we meet emergency shipment needs across industries. Operations run 24/7/365 and applicants must be available for non‑traditional hours.

The Airfreight Operations Specialist plays a crucial role in managing airfreight shipments from initiation to delivery, ensuring regulatory compliance, operational efficiency, and customer satisfaction.

• Customer Engagement & Issue Resolution: Engage directly with customers to collect shipment information, address incidents, and resolve complaints.
• Cost & Revenue Management: Capture and assign costs and revenues accurately, resolve simple discrepancies, and seek guidance on complex billing issues.
• Shipment Administrative Support: Handle administrative tasks related to shipment management, including receiving customer bookings and coordinating transport activities.
• Shipment Management: Manage shipments under guidance, ensuring timely delivery and addressing operational issues promptly.
• Exception & Irregularity Reporting: Identify and report operational exceptions or irregularities to relevant stakeholders.
• Data Quality Improvement: Proactively seek guidance on improving shipment data quality and ensuring accuracy in shipment records.
• Regulatory Compliance: Adhere to necessary compliance procedures related to commodities, shipping locations, and other legal or industry requirements.
• Shipment Routing: Develop and execute optimal shipment solutions tailored to meet customer needs and maximize profitability.
• Invoice Preparation & Documentation: Prepare and issue customer invoices, ensuring backup documentation and accuracy.
• Performance Monitoring: Monitor shipment performance, highlight issues or discrepancies, and identify areas for improvement.

• Prior experience in airfreight or logistics operations is preferred but not required.
• Knowledge of airfreight processes is an advantage.
• Strong customer service orientation.
• Problem‑solving abilities with a focus on resolution.
• Experience in handling incidents and complaints.
• Ability to manage costs and revenues in logistics operation.

• Attention to Detail: Ensure all shipment details are accurately recorded and managed.
• Customer Focus: Proactively engage with customers, resolve issues efficiently, and exceed expectations.
• Problem‑Solving & Initiative: Identify and resolve operational issues and provide proactive solutions.
• Communication: Excellent verbal and written communication skills.
• Collaboration: Work well with colleagues, vendors, and customers to ensure smooth operations.
• Compliance & Regulations: Understand regulatory requirements and industry standards.
• Independence & Initiative: Work independently under limited supervision for routine situations.
• Operational Knowledge: Broad knowledge of operational procedures, tools, and systems.

• Paid Training
• Competitive starting salary
• Differential pay for evening, night, weekend hours
• Medical/Dental/Vision insurance
• Paid Life & Disability insurance
• 401K with employer match
Tuition Reimbursement
• Generous annual paid time off policy
• Other employee perks & discounts

Starting Pay Range: $21,000 to $24,000+ (based on experience)