Software Asset Management Analyst

Veracity Engineering is an industry leader in aviation engineering and management consulting. We apply proven principles and innovative approaches to solve tomorrow’s problems today. Since 2001, Veracity’s staff of experienced, passionate and creative professionals has provided our government and commercial clients with solutions to modernize air traffic systems and advance global initiatives in safety, efficiency, and capacity.

Veracity Engineering has been tasked to provide technical, logistics, and acquisition support to the AIT Asset Management team. Assets tracked by the Information Technology Asset Management (ITAM) team is accountable IT software. They must provide a clear understanding of the organization’s needs and identification, provide alignment with the Certified Software Asset Management best practice frameworks and current industry standards.

The Veracity team must maintain the AIT inventory control tracking system for all related software and utilize, update, and maintain the AIT inventory control tracking system and the Help Desk ticketing systems to ensure all software assets are properly accounted for by entering assets into the IT Asset Management KSN Inventory Status tool, or current platform within 30 days of notification of software media and license delivery.

• Support the development, implementation, and management of government agency asset management tools.
• Process software related end-user requests (new requests, changes, upgrades, etc.).
• Provide expertise in ensuring that software license contracts and agreements, software licenses and software installations and associated linkages are reflected correctly.
• Review software compliance measures based on existing licensing agreements.
• Provide expertise to ensure that software license records are linked to the correct hardware device.
• Assist in research and recommendation of the correct software for the business requirements.
• Coordinate with other IT groups to achieve the committed service level agreements (SLA) and deliver world class customer service.
• Develop positive relationships with the business and other functions at all levels.
• Respond to IT and business customer queries concerning licensing, support, and cost analysis.
• Educate IT and business customers on practices and policies.
• Collaborate with team members to ensure consistent IT services to business users.
• Ability to coordinate and communicate at all levels within the organization including Business Stakeholders, Vendors, Suppliers, Senior Managers, Service Desk and End Users.
• Actively manage service desk tickets while prioritizing internal tasks and communication platforms.
• Assist with implementing and continually improving IT Software Asset Management policies and processes.

Education:

• Bachelor’s Degree is a related information technology field.

Experience:

• Minimum 6 years of work experience.
• 5 years of relevant experience may be substituted for the bachelor’s degree.
• Master’s Degree or MBA in related field may be substituted for bachelor’s degree and 3 years’ experience.
• PhD in related field may be substituted for bachelor’s degree and 7 years’ experience.

Skills:

• Service Now

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

This position is performed in a traditional office environment.

At Veracity, we want our employees to excel and grow professionally. With an emphasis on continuing education, we demonstrate our commitment to employee growth and development by providing tuition reimbursement for education and certifications. In addition to tuition reimbursement, we offer one of the best benefits…