Sr. Clinical Informatics Analyst - Essex Management
Job in
College Park, Prince George's County, Maryland, 20740, USA
Listing for:
Emmes
Per diem
position
Listed on 2026-10-02
Job specializations:
-
IT/Tech
IT Support, Information Security & Data Protection, Systems Analyst
Salary/Wage Range or Industry Benchmark: 95000 - 135000 USD Yearly
USD
95000.00
135000.00
YEAR
Job Description & How to Apply Below
Overview
Sr. Clinical Informatics Analyst (Essex Management)
About Essex
This position supports "Essex, an Emmes Company". Essex is a biomedical informatics and health information technology-focused consultancy founded in 2009 and headquartered in Rockville, MD. The Essex team comprises experts with extensive experience in strategically developing and managing complex health and biomedical information programs for clients in the Federal Government, research academia, and private sectors.
Primary Purpose
This is a senior clinical informatics analyst role that works as part of IT Service Operations and Application Support, supporting enterprise and informatics software systems to drive cancer clinical trials and research. The role involves reporting on and coordinating help desk activities and providing project admin support. The role provides a strong career growth opportunity in an innovative technology environment working in one of our nation's premier research organizations.
Responsibilities
Collaborate with investigators, biostatisticians, data managers, clinicians, informaticians, and IT staff to document, categorize, and track support tickets using an IT Service Management (ITSM) tool; rrespond to inquiries and resolve issues submitted to an issue/ticketing system (e.g. Service Now) by the cancer research community and program stakeholders; and escalte complex technical bugs or protocol deviations to Clinical Project Managers or Lead Technical Engineers, utilizing clear and effective communication.Provide real-time tier 1/2 technical and operational assistance to clinical trial sites, patients, and field staff via email, ticketing systems, and phone.Utilize solid understanding of clinical trial workflows to ensure all support interactions and issue resolution paths adhere strictly to Good Clinical Practice (GCP), 21 CFR Part 11, HIPAA, and study-specific protocols.Coordinate day-to-day activities across multiple clinical research projects, ensuring milestones, deliverables, dependencies, and deadlines are tracked and communicated.Serve as a central point of coordination among project leads, investigators, analysts, technical teams, operational staff, and other stakeholders.Support project leadership with clinical informatics reporting, dashboards, presentations, briefing materials, and other communications to technical and nontechnical stakeholders.Assist to improve Standard Operating Procedures and User Guides.Perform other tasks as assigned.Availability to work occasional EST evenings (12:00 PM – 8:00 PM).Qualifications
Required Experience:
Experience supporting projects in clinical research, biomedical research, informatics, or a related scientific environment.Experience coordinating projects involving investigators, clinicians, analysts, data scientists, informaticians, or technical teams.Prior experience supporting clinical research technology systems.Exceptional written and oral communication skills with demonstrated expertise in grammar, syntax, and format.Able to quickly learn and understand unique and complex systems and workflows.Able to research and produce results in a fast-paced environment, both independently and within a team effectively and efficiently.Proactive, positive attitude, and team player.Preferred Experience:
Possession of a bachelor's degree from an accredited college or university in an information technology, clinical, biological/biomedical science, or healthcare related field is a strongly preferred; candidates without a bachelor's degree should possess significant industry experience in healthcare/clinical Application Support.5+ years of experience coordinating projects, programs, or operational activities in a professional environment.Project management…
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