Head of Recruitment and Retention

American Physical Society
Head of Recruitment and Retention

: 1468
Location: College Park, MD
Department: Membership

The American Physical Society is a nonprofit membership organization working to advance physics by fostering a vibrant, inclusive, and global community dedicated to science and society. APS represents more than 50,000 members, including physicists in academia, national laboratories, and industry in the United States and around the world.

The head of member recruitment and retention manages the operational functions that support APS membership growth, service delivery, and retention. The role oversees staff responsible for providing excellent customer service, maintaining accurate member records, and supporting recruitment and retention activities. The position works closely with the director of membership to implement data-informed strategies that support a growing, diverse, and global membership community.

APS has a "remote first" concept that promotes equal treatment and equal access within the United States, independent of physical work location, with a majority of staff working primarily from remote work locations. APS values diversity and welcomes candidates from a variety of backgrounds. APS offers a dynamic work environment with an outstanding total compensation package, including salary, outstanding benefits, and excellent paid time off.

• Manage the implementation of data-informed campaigns to attract new domestic and international APS members.
• Oversee staff support for retention activities for both general members and unit members, including welcome communications, engagement activities, and renewal materials.
• Direct staff who maintain and update APS membership records and provide excellent customer service to individuals contacting the membership department.
• Oversee the efficient and responsive membership renewal process.
• Analyze membership trends and provide data-informed recommendations to the director on recruitment, retention, communications, and services, including contributions to departmental key performance indicators.
• Oversees all industrial physics program activities, ensuring alignment with membership growth priorities in the early career sector.
• Collaborate with APS Marketing, Information Systems, Meetings, and other departments to review and authorize updates to the membership database and related systems.
• Plan and manage in-person membership presence at APS and external events, in coordination with the units team and APS Marketing.
• Track budgets and approve invoices for activities within the role's scope of work for less-complex projects or subprojects.
• Participate in cross-departmental work in a consulted capacity and as an occasional contributor, as needed.
• Hire, set expectations, evaluate performance, provide feedback, and address disciplinary matters for direct reports.
• Perform other duties as assigned.

• Bachelor's degree or equivalent experience.

• Minimum of three years of progressively responsible management experience.
• Strong background in nonprofit or similar membership recruitment, retention, and service.
• Experience planning and supervising work using sophisticated membership and customer relationship management systems.
• High-level analytical and problem-solving skills.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Strong organization, documentation, and prioritization skills.
• Ability to work effectively with interdepartmental teams and independently.

The position requires up to 10% travel to events, APS offices in Long Island, NY, College Park, MD, and Washington, DC, and other locations for meetings, training, and strategy sessions, as directed by the supervisor.

The salary range for this position takes into account various factors influencing compensation decisions, such as skill sets, experience, training, and other business and organizational requirements. The salary listed within the specified ranges considers relevant experience. Our compensation philosophy at APS aims to maintain salaries at…