General Manager in Training

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and the kind of food most people dream about at their desks. Our General Managers in Training help bring this vision to life every day for guests of their centers — and have a great time doing so. The General Manager in Training role is an active one where you’re on your feet, coordinating multiple team members, and problem‑solving in real time.

• Generate & monitor center revenue – help develop financial operational plans/budgets, monitor performance, review & control labor costs.
• Be an operational pro – floor management, manage day‑to‑day operations, scheduling, planning, organize, and communicate effectively with your team.
• Train your team – supervise and direct regular training for all staff, ensure proficiency in guest service, food & beverage operations, loss prevention, and company operating standards.
• Review center performance – manage multiple departments efficiently, conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust action plan accordingly.
• Rally the troops – keep morale high for your team and address any center‑level HR or loss prevention issues as they arise.
• Make guests priority #1 – achieve and maintain overall guest service goals; resolve customer complaints appropriately and ensure guest satisfaction.
• Remain flexible – work varying shifts, from weekends to holidays, and extended workdays as needed.

• 5+ Years of Management Experience
• Bachelor’s Degree
  * Preferred
• Basic business math, accounting skills, and strong analytical/decision‑making skills
• Strong Team Playerno