Assistant Store Manager; Store

Job Overview

Game Stop is seeking a Full Time Assistant Store Manager to join our team. As an Assistant Store Manager, you will be responsible for supporting the Store Manager in all facets of store operations, including sales, customer service, and inventory management.

• Provide best-in-class guest service, including greeting guests, responding to questions and concerns, and assisting with purchases.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships.
• Promptly and accurately process guest purchases and returns using the Point-of-Sale (POS) system.
• Respond to guest comments or questions in person or on the phone, and escalate issues to the Store Manager as needed.
• Promote Game Stop’s unique guest benefits, such as new title reservations and trade-in programs.
• Assist the Store Manager with setting guest service expectations and training store associates.
• Observe associate performance, provide feedback, and address unsatisfactory performance.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.

• Must be at least 18 years old and provide proof of identity and eligibility to work in the United States.
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest.
• Demonstrate clear verbal and written communication and listening skills.
• Achieve objectives in a fast-paced, rapidly changing environment.
• Work independently and within a team to perform all tasks as assigned.

Game Stop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.