Client Services Coordinator

## Client Services Coordinator IApply:
College Station, TX:
Full time:
Posted Today:
R-097909
** Job Title
** Client Services Coordinator I
** Agency
* * Texas A&M University
** Department
* * University Health Services
** Proposed Minimum Salary
** Commensurate
* * Job Location
** College Station, Texas
** Job Type
** Staff
* * Job Description
**** Who We Are
** University Health Services empowers Texas A&M students through integrated care that supports their physical and mental health. As part of Texas A&M Health—the university’s comprehensive health science center—our clinicians provide the highest level of care in medicine, counseling, psychology and emergency medical services that fosters students’ academic, personal and professional success.
** What We Want
** The Client Services Coordinator, under general suspension, provides administrative operational support to the University Health Services Client Services unit, serving as primary support between clients, staff, and providers.

The Client Services Coordinator is responsible for coordination of case review, outreach support, Counselor Connect, client referrals, appointment scheduling, as well as providing customer service, while working closely with clinical staff to ensure patient flow and positive patient experience. Routinely provides clerical support as needed to assist with the scheduling of clients and maintenance of the Electronic Health Record.  
** What You Need To Know
**** Salary:
** Commensurate based on selected candidates experience.
** Cover Letter/Resume:
** A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section.
** Responsibilities
* *** Administrative Support for Leadership Team
*** Review and proofread documents
* Provide logistical support for departmental events and functions
* Coordinate committee meetings, prepare agendas, and organize and tracks agenda items
* Produce and provide minutes of meetings as requested
* Coordinate and schedule trainings and seminars
* Provide administrative support duties as needed for leadership team
* Plan, organize, direct, and manage day-to-day activities  
** Client Access Coordination
*** Run reports to identify clients who missed appointments
* Contact clients for both Counseling and Beutel Mental Health appointments
* Forward clinical needs to counselor as needed
* Make necessary follow-up appointments
* Track and report multiple missed appointments
* Attend meetings as necessary  
** Customer Service and Staff Support
*** Serves as primary support for Embedded Mental Health Clinicians
* Monitor clinical schedules, ensure efficient client flow, provides back-up to check-in process
* Verify and update client eligibility, demographics, and other information in the Electronic Health Record (EHR)
* Collect document signatures for client acknowledgements and required compliance forms
* Answer client inquiries regarding appointments, procedures, office policies, and general information
* Assists with complex scheduling, canceling, and rescheduling appointments
* Respond to client inquiries regarding charges, eligibility, new student requirements, etc., in person, by phone, and email
* Research and respond to client feedback and concerns in person, by phone and email, notifying leadership as appropriate
* Ensure compliance with HIPAA regulations by safeguarding client confidentiality at all times
* Cover front desk duties as needed including processing crisis clients and supporting all staff and client needs.
* Performs other duties as assigned.
* Participates in University and departmental activities, programs, and services  Qualifications
** Required

Education and Experience:

*** Bachelor's degree or equivalent combination of education…