Immigration Specialist

Immigration Specialist I Agency Texas A&M University Department International Student and Scholar Services

$3,791.67 monthly

College Station, Texas

Staff

International Student & Scholar Services (ISSS) is seeking an Immigration Specialist I to provide immigration services to ISSS clientele, including prospective, current, and former F-1 and J-1 international stakeholders, along with their family members, A&M faculty and staff, as well as community members and government representatives. This essential role in the ISSS office will primarily support our international population by processing requests and advising.

We are seeking an experienced professional to provide thorough, accurate, and timely service related to immigration and other matters. We are looking for an individual who demonstrates teamwork and respect for people in all interactions with internal and external clientele. We invite you to apply for this opportunity if you can communicate complicated information effectively, if you are willing to learn about the U.S. immigration system and how it pertains to higher education, and if you enjoy a fast-paced and high-volume work environment.

Salary:
Compensation will be commensurate to the selected hire’s experience. Other Requirements and Factors:
Must be able to work from the office and provide face-to-face customer service with ISSS clientele. Must be able to lift, move, or carry individual documents and paper boxes as part of the records retention process. U.S. Citizenship or U.S. Lawful Permanent Resident as required by federal regulations for certification as a Designated School Official (DSO) and Alternate Responsible Officer (ARO).

Must be willing to work some evenings, weekends, and holidays. Must be willing to work on and off campus. Required to handle protected health information (PHI) as defined by HIPAA regulations in accordance with Texas A&M System policy. Required to complete HIPAA training as a condition of employment, within a reasonable timeframe after the individual’s hire date, and on an as-needed basis thereafter.

Travel may be required.

Document Processing Supports international students and scholars through the processing of immigration documents and requests. Serves as Designated School Official (DSO) with the U.S. Department of Homeland Security and Alternate Responsible Officer (ARO) with the U.S. Department of State. Maintains international student and scholar records, handles confidential (FERPA and HIPAA-protected) information, and navigates intricate immigration matters with multiple deadlines involved. Produces accurate and efficient document processing within office processing timelines and in compliance with regulations.

Supports prospective, current, and former international students, scholars, and their dependents through the delivery of immigration advising. Advises accurately and efficiently via email, phone, front counter, virtual-drop-in advising, and appointments. Provides limited assistance with student and scholar emergencies as needed. Triages and escalates complex matters to the appropriate staff member and/or supervisor as needed. Provides information and advising to Texas A&M departments and external agencies related to immigration matters.

Exercises independent judgement to resolve problems regarding international student and scholar records. Communicates verbally and in writing.

Learns, maintains knowledge, and keeps abreast of applicable Federal, State, University, and ISSS regulations, policies, and procedures. Actively participates in internal…