Team Member, Customer Service​/HelpDesk

Lapels Laundromat in College Station is looking for an experienced, energetic Team Member who loves helping people and knows how to keep a busy laundromat moving. You’ll be one of the friendly faces customers count on—welcoming them, answering questions, caring for their laundry, and making sure the store looks its best.

This is a hands‑on role for someone who takes initiative, stays upbeat when things get busy, and notices what needs to be done without waiting to be asked. If you have laundromat experience, speak English and Spanish, and take pride in great service, we’d love to meet you.

• Employee discounts
• Major holidays off
• Uniforms provided

• Greet customers warmly and assist them in English and Spanish.
• Help customers use washers and dryers, answer questions, and resolve concerns with patience and confidence.
• Receive, sort, wash, dry, fold, organize, and return laundry orders with care and accuracy.
• Assist with customer drop-offs and pickups, payments, and order details.
• Keep machines, folding areas, counters, and the store clean, stocked, and welcoming.
• Balance customer service, laundry orders, and store tasks during busy periods.
• Work closely with teammates and follow through so customers receive the service they were promised.

• Previous hands‑on experience in a laundromat or professional laundry service.
• Ability to communicate comfortably with customers in both English and Spanish.
• An outgoing, personable approach and a genuine enjoyment of working with people.
• Strong multitasking skills, attention to detail, and the ability to stay organized under pressure.
• Dependability, initiative, and a willingness to pitch in wherever needed.
• Comfort working on your feet for extended periods in an active, hands‑on role.
• Availability for the part‑time schedule required for this position.

Lapels Laundromat serves the College Station community with self‑service laundry and professional laundry services. We want every customer to feel welcome and every order to receive careful attention. Our Team Members make that happen.

Location: 2711 Texas Ave S, College Station, TX 77840
Website:

Lapels Laundromat en College Station busca una persona con experiencia, energía y gusto por ayudar a los demás. Serás una de las personas con quienes nuestros clientes cuentan para sentirse bienvenidos, resolver sus dudas, cuidar su ropa y mantener la lavandería en excelentes condiciones.

Este es un puesto activo para alguien que toma la iniciativa, conserva una actitud positiva cuando hay mucho trabajo y reconoce lo que hace falta sin esperar instrucciones. Si tienes experiencia en lavandería, hablas inglés y español y te enorgullece dar un excelente servicio, queremos conocerte.

• Descuentos para empleados
• Días festivos principales libres
• Uniformes proporcionados

• Recibir a los clientes con amabilidad y ayudarlos en inglés y español.
• Ayudar con el uso de lavadoras y secadoras, responder preguntas y resolver inquietudes con paciencia y seguridad.
• Recibir, clasificar, lavar, secar, doblar, organizar y entregar pedidos de ropa con cuidado y precisión.
• Ayudar con la recepción y entrega de pedidos, los pagos y los detalles de cada orden.
• Mantener limpias, abastecidas y agradables las máquinas, áreas de doblado, mostradores e instalaciones.
• Atender a los clientes, preparar pedidos y realizar las tareas de la tienda durante los momentos de mayor actividad.
• Colaborar con el equipo y cumplir con los detalles para brindar el servicio prometido a cada cliente.