Consumer Loan Administrator II

About Us
Capital Farm Credit is the largest rural lending cooperative in Texas, serving 192 counties through nearly 70 credit offices. With over $12 billion in assets and more than 600 team members, we provide essential financial services to farmers, ranchers, rural homeowners, and agribusinesses. As part of the nationwide Farm Credit System, we are dedicated to supporting rural communities and agriculture.

Why Join Us?
We seek motivated individuals who share our core values: commitment, trust, value, and family-like respect. As a customer-owned cooperative, we align employee success with member success, offering competitive pay, growth opportunities, and a supportive environment.

• Incentive Program:Company-wide, goals-based rewards.
• Accrued Time Off:Earn 13 days of annual leave and 15 days of sick leave per year, plus enjoy 12 paid holidays annually.
• Retirement:401(k) with up to 9% employer contribution/match.
• Health Coverage:Affordable medical, dental, and vision plans.
• Parental Leave:8 weeks of paid parental leave.
• Life & Disability Insurance:Employer-paid coverage.
• Education & Wellness:Tuition reimbursement and up to $400 for wellness expenses.

At Capital Farm Credit, you’ll find more than a job—you’ll find purpose.

LOCATION:

• This position will be located in our Headquarters in College Station, Texas.

EDUCATION REQUIREMENT:

• High school diploma or equivalent.

JOB REQUIREMENTS:

• One (1) to three (3) years’ experience in loan administration, office operations or customer service in the financial services, mortgage, or title insurance industry, or experience deemed equivalent at the discretion of Capital Farm Credit.
• NMLS License required.

JOB SUMMARY:

• Responsible for loan administration, loan accounting, content management, credit support, and other office administration work on a daily basis. Administers simple to moderately complex mortgage loan pipelines and effectively and efficiently responds to customer service inquiries on a routine basis.
• Supports business development efforts by providing excellent, thorough, and knowledgeable customer service as a first line of customer contact via face-to-face interactions and/or telephone conversations.
• Facilitates communication with external parties and internal departments involved in the customer and loan relationship.

FUNCTIONS:

• Provides excellent customer service on a consistent basis by answering and resolving customer inquiries, with some occasional assistance required. Facilitates communication between internal departments and external parties. Researches and resolves issues with limited assistance.
• Sends the loan application(s) to applicants based on initial interview. Develops, organizes, and reviews completed loan applicant information. Enters pertinent loan data into loan origination systems. Ensures accuracy and completeness of applicant information in the loan origination system, with occasional oversight.
• Receives and reviews financial information submitted by applicants in compliance with lending requirements, including but not limited to, tax returns, balance sheets, income verification, asset and debt documentation. Identifies gaps in the financials submitted and communicates additional needs with applicants. Uploads complete financial package for review by underwriting department.
• Requests and gathers required documentation and orders real estate appraisals. Maintains knowledge of earnest money contracts, title commitments, county clerk searches, recorded real property documents and county appraisal district information.
• Facilitates interest rate locks on loans prior to closing. Initiates closing process with closing department.
• Develops and maintains foundational knowledge of residential construction processes with an ability to explain the construction requirements, procedures, and expectations. Requests and reviews construction related documents including but not limited to, construction agreements, building plans and specifications, and builder’s risk policies. Process all residential construction loans within defined procedures.
• Communicates recommended loan terms, conditions, and collateral positions consistent with the request, and sets clear…